Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Software
Work Preference
Interests
Quote
Timeline
Hi, I’m

LaVon Storey

St. Louis,MO
LaVon Storey

Summary

Experienced Operations Director with a proven track record in enhancing operational efficiency and improving customer care. Skilled in strategic initiative development, process optimization, and team leadership. Adept at ensuring compliance with regulatory requirements and optimizing revenue cycles. Strong background in administrative management, financial management, and cross-functional collaboration. Committed to delivering high-quality client experiences and achieving organizational goals.

Overview

12
years of professional experience

Work History

Ellie Mental Health

Operations Director
01.2023 - Current

Job overview

  • Create and implement strategic procedures and policies to enhance operational efficiency by 71%
  • Audit and resolve incidents of unclaimed statements and insurance claims, leading to the successful recovery of over $100,000 in missing funds
  • Improve patient care and achieve organizational objectives
  • Identify areas for process optimization and implement solutions to streamline workflows, reduce wait times, and enhance the overall patient experience
  • Lead and motivate a multidisciplinary team of healthcare professionals, providing guidance, mentorship, and support to ensure high performance and job satisfaction
  • Ensure compliance with all regulatory requirements, including HIPAA, Medicaid, and other relevant standards
  • Conduct regular audits and assessments to maintain quality standards and patient safety
  • Implement strategies to optimize the revenue cycle, including billing processes, reimbursement, and revenue capture
  • Collaborate with healthcare providers, including psychiatrists, psychologists, social workers, and counselors, to coordinate patient care, treatment plans, and referrals
  • Monitor key performance indicators (KPIs) and performance metrics to identify opportunities for improvement and implement action plans to address challenges and achieve organizational goals
  • Reported issues to higher management with great detail
  • Analyzed customer feedback and identified areas for improvement to drive business success

Zecarich Incorporated

Executive Assistant to the Director
09.2017 - 01.2023

Job overview

  • Provide high-level administrative support to the Director, including managing calendars, scheduling meetings, and coordinating travel arrangements
  • Act as a liaison between the Director and internal/external stakeholders, guaranteeing effective communication and information flow
  • Prepare, edit, and distribute correspondence, reports, and presentations, securing accuracy and confidentiality
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 27%
  • Assist in planning and executing various projects, monitoring timelines, and certifying deliverables are met
  • Organize and coordinate board meetings, executive team meetings, and other critical gatherings, including preparing agendas, taking minutes, and following up on action items
  • Maintain and organize sensitive documents, records, and files, both electronic and paper, safeguarding compliance with healthcare regulations
  • Maintain the highest level of confidentiality regarding sensitive information and executive communications

AF| Andii Fe Business Coaching & Development Contracts

Customer / Technical Support Liaison
06.2013 - 09.2017

Job overview

  • Managed approximately 30 incoming calls, emails, and faxes per day from customers
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners
  • Maintain a high degree of professionalism at all times, representing the organization with integrity in internal and external interactions
  • Diagnose and resolve technical issues
  • Guide users through troubleshooting processes
  • Collaborate with programmers to fix errors
  • Document issues and resolutions
  • Provide information about products and services
  • Stay relevant to technology trends
  • Take orders and process payments
  • Inform customers of new products and improvements

Education

Hazelwood Central High School
Florissant, MO

High School Diploma
05-2011

University Overview

Skills

  • Systematic Workflow Organization
  • Collaborative Teamwork
  • Staff Training and Development
  • Payroll Management
  • Office Administration
  • Client Account Management
  • Project Management
  • Technical Support Ticketing
  • Expertise in Credentialing & Verification Processes
  • Flexibility & Adaptability
  • Analytical Problem-Solving
  • Effective Conflict Management
  • Maintaining Compliance
  • Facilities Management
  • Allocating Resources
  • Recruitment Strategies
  • Maintaining Inventory
  • Business Analysis
  • Goal setting
  • Financial management
  • Data management
  • Delegating work
  • Inventory management
  • Records organization and management
  • Sound judgment
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved billing issues which led to recovery of large funds.
  • Supervised team of 15 staff members.

Software

Epic

Cerner

Valant

SimplePractice

Microsoft Office 365

CoPilot

Chat GPT

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offCompany CulturePersonal development programs

Interests

Music / Concerts

Rollerskating

Swimming

Going to the Movie Theaters

Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Timeline

Operations Director
Ellie Mental Health
01.2023 - Current
Executive Assistant to the Director
Zecarich Incorporated
09.2017 - 01.2023
Customer / Technical Support Liaison
AF| Andii Fe Business Coaching & Development Contracts
06.2013 - 09.2017
Hazelwood Central High School
High School Diploma

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LaVon Storey