Lavon Watkins
Baltimore,MD
Summary
Innovative Social Media Manager recognized for high productivity and efficient task completion. Possess specialized skills in content creation, audience engagement, and analytics interpretation. Excel in communication, creativity, and adaptability, ensuring success in fast-paced work environments.
Overview
8
8
years of professional experience
Work History
Social Media Manager
Meta
Menlo Park, CA
01.2017 - Current
- Designed and executed targeted social media advertising campaigns, optimizing for reach, engagement, and conversion.
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
- Monitored social media trends and leveraged insights to optimize content strategy and improve audience engagement.
- Utilized Twitter and Facebook to promote products, services and content.
- Managed team personnel, budget and schedule to handle demanding PR requirements.
Customer Service Representative
FedEx
Baltimore, MD
02.2024 - 06.2024
- Developed strong customer relationships to encourage repeat business.
- Supported sales team members to drive growth and development.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Updated databases with new and modified customer data.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Chick Fill A
Baltimore, MD
10.2023 - 03.2024
- Trained new employees on proper use of kitchen equipment and safety protocols.
- Regularly checked inventory levels for restocking needs.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT06-2028
High School Diploma -
Parkville High School
Baltimore, MD06-2024
Skills
- Timeline preparation
- Analytics reporting
- Branding support
- User generated content
- Effective organization
- Call distribution
- Appointment scheduling
- Information assistance
- Call handling
- Office administration
Timeline
Customer Service Representative
FedEx
02.2024 - 06.2024
Customer Service Representative
Chick Fill A
10.2023 - 03.2024
Social Media Manager
Meta
01.2017 - Current
Bachelor of Science - Computer Science
Western Governors University
High School Diploma -
Parkville High School