LaVon Whaley
Cerritos,CA
Summary
Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Overview
20
20
years of professional experience
Work History
Data Entry Specialist/Medical Transcription Liaison
UnitedHealthcare
04.2003 - 08.2023
- Correcting and verifying patient medical records and merging patients' accounts
- Conducted follow-up emails and phone calls with providers to acquire clarification on missing or erroneous data on patient's charts
- Answer inquiries concerning medical reports, with limits of confidentiality law.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
- Compare transcribed data with source documents to detect and correct errors.
- Preserved customer confidence and protect operations by keeping information confidential.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies, and services.
- Cross-trained and provided backup support for organizational leadership.
Education
AS - Medical RealtimeTranscription
South Coast College
Anaheim, CA08.2003
Skills
- Independent worker
- Keystrokes per hour 15,000
- 10 key
- Medical software-Touchworks EHR
- IDXterm
- Merge Tool
- Citrix
- Microsoft teams
- Microsoft Office Suite
- Strategic thinking
- Strong analytical problem-solving and decision-making skills
- Strong problem-solving skills and ability to think creatively to resolve issues
- Excellent telephone and PC/data entry skills
- Excellent communication and interpersonal skills
- Possesses strong work ethic and organization skills
- Answer inbound patients/customers' requests or inquiries concerning medical reports and requesting medical records
- Efficiently and successfully navigate multiple systems
- Data Auditing
- Word Processing
- Transcribing Documents
- Error Identification
- Email Communication
Timeline
Data Entry Specialist/Medical Transcription Liaison
UnitedHealthcare
04.2003 - 08.2023
AS - Medical RealtimeTranscription
South Coast College
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