Summary
Overview
Work History
Education
Certification
Timeline
Generic

Lavon Wright

Baltimore,MD

Summary

  • Proficient in data entry with excellent speed and accuracy.
  • Skilled in troubleshooting peripheral devices.
  • Experienced in installing, upgrading, and configuring operating systems including Windows, Linux, Apple OS, iOs, and Android.
  • Strong project reporting skills to govern scope, cost, schedules, and resources.
  • Works well both independently and collaboratively with a high level of judgment and discretion.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Digital File Clerk

Amynta
Baltimore, MD
02.2024 - Current
  • Tracked progress of each transaction using automated software programs.
  • Notified supervisor of possible delays and issues.
  • Processed and maintained title files, implementing security measures to protect data.
  • Verified accuracy of information entered in databases.
  • Maintained digital records, including scanning documents and entering data into system databases.
  • Created new folders for incoming documents and ensured that all files were properly labeled.
  • Performed regular backups of electronic data using appropriate software tools.
  • Scheduled maintenance activities on a regular basis to keep the system running smoothly.

Service Agent

Enterprise
Baltimore, Maryland
09.2017 - 12.2023
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Responded to customer complaints in a timely manner.
  • Answered incoming calls promptly while providing exceptional customer service.
  • Partnered with customers to effectively resolve issues through phone, email and chat.

Sales Associate

Advanced Auto Parts
Baltimore, Maryland
04.2016 - 08.2018
  • Successfully able to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals; able to produce grammatically correct reports and correspondences.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained records related to sales for store management.

Rental Agent

Nextcar Rentals and Leasing
Baltimore, Maryland
05.2015 - 11.2016
  • Completed paperwork associated with each transaction accurately and efficiently.
  • Effectively managed risks to ensure success in vehicle acquisition, rentals,and sales.
  • Resolved customer complaints in a professional manner while adhering to company guidelines.
  • Updated computerized records regarding mileage, fuel usage, repairs and maintenance performed on vehicles.
  • Delivered timely and precise information to address guest inquiries effectively.

Education

Business Administration -

Morgan State University
Baltimore, Maryland
06-2026

High School Diploma -

Overlea High School
Baltimore, Maryland
06.2011

Certification

  • Comptia A+ 12/29/23 - 12/29/26
  • Comptia Security+ 08/19/24 - 08/19/27

Timeline

Digital File Clerk

Amynta
02.2024 - Current

Service Agent

Enterprise
09.2017 - 12.2023

Sales Associate

Advanced Auto Parts
04.2016 - 08.2018

Rental Agent

Nextcar Rentals and Leasing
05.2015 - 11.2016

Business Administration -

Morgan State University

High School Diploma -

Overlea High School

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Lavon Wright