Lavona Dennis
Kingston,Jamaica
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Product Research Analyst
OneUp Services
02.2022 - Current
- Source and analyze products from multiply online market.
- Conduct profit analysis across various online markets.
Technical Support Representative
Advantage Communication
02.2019 - 01.2022
- Assist customer with their internet related queries.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
Consultant
Sutherland Global Services
08.2017 - 11.2018
- Assist sellers with all aspect of selling there product on Amazon platform.
- Assist customers with their account on Microsoft Xbox platform.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Gathered, organized and input information into digital database.
University Hospital of West Indies
01.2017 - 05.2017
- Organize patients files
- Monitort he distribution of customer records
Customer Service Representative
Condunent
07.2016 - 01.2017
- Resolve situations with irate customers in regards to their Amazon account.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
BBA - Administrative And Information System Management
University of Technology, Jamaica
Jamaica08.2017
High School Diploma -
Morant Bay High School
Jamaica07.2011
Skills
- Customer Service skills
- Team Collaboration
- Computer Proficiency
- Project Management
- Time Management Skills
- Interpersonal Skills
- Flexible
- Problem Solving
- Verbal and Written Communication
- Analytical Thinking
- Database Management
Timeline
Product Research Analyst
OneUp Services
02.2022 - Current
Technical Support Representative
Advantage Communication
02.2019 - 01.2022
Consultant
Sutherland Global Services
08.2017 - 11.2018
University Hospital of West Indies
01.2017 - 05.2017
Customer Service Representative
Condunent
07.2016 - 01.2017
BBA - Administrative And Information System Management
University of Technology, Jamaica
High School Diploma -
Morant Bay High School
Similar Profiles
Tristan WorkmanTristan Workman
Setter/Closer at OneUp ServicesSetter/Closer at OneUp Services
Casie Kate EugenioCasie Kate Eugenio
Virtual Assistant / Chargeback Specialist at OneUp Trader, LLCVirtual Assistant / Chargeback Specialist at OneUp Trader, LLC
Courtney ClaytonCourtney Clayton
Escalation Supervisor at MTM-Healthcare Services-Public Transit ServicesEscalation Supervisor at MTM-Healthcare Services-Public Transit Services