Lavonda Crocker
Clayton,NC
Summary
Resourceful Admin Specialist offering expertise in problem-solving, data analysis and customer service. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Specialist
NC DHHS Division Of Public Health
12.2018 - Current
- Safeguarded sensitive information through proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, documentation transmissions for other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Collaborated with cross-functional teams to complete special projects on time and within budget constraints.
- Oversaw facility maintenance tasks including scheduling repairs or inspections as necessary to maintain safe working environment for all employees.
Administrative Assistant
NC Ethics Commission
05.2017 - 09.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained databases to track and record customer data.
HR Account Recruiter
Executive Personnel Group
11.2015 - 03.2017
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
- Conducted reference checks, background screening, and other pre-employment checks to verify information on applicant's resumes.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite the process for reporting to work.
- Advertised job opportunities on social media platforms and job boards.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Office Assistant IV
NC Department Of Labor -Elevator/Amusement Bureau
12.2013 - 06.2015
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Expedited document processing with accurate data entry and timely filing.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Projects & Audit Rep
Acosta Sales & Marketing
09.2012 - 12.2013
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement.
CSR
Gregory Poole Equipment & Power Generation
01.2011 - 11.2011
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Membership Coordinator
Johnston County Homebuilders Association, Inc.
02.2007 - 03.2009
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Maintained membership database, ensuring that all information was current and accurate.
Office Manager & Co-Owner
Jody's Custom Ceramic Tile, LLC
01.2000 - 04.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
Education
Bachelor's Degree in Allied Health - Profit and Nonprofit Management -
UNC-Pembroke
Pembroke, NC07.2024
Associates of Art -
Johnston Community College
Smithfield, NC05.2012
Skills
- Microsoft Software - Word, Excel, PowerPoint, Outlook; SharePoint
- Contract Management, Budget contracts, HR, tax filing, and audits
- Accounting software & other programs - QuickBooks, E-Procurement, BEACON & FIORI
- Automated office equipment as well as scanning & indexing documentation
- Documentation Management
- Quality Assurance
- Advanced Communication
Certification
Notary Public Commission, 07/16/2027
Timeline
Administrative Specialist
NC DHHS Division Of Public Health
12.2018 - Current
Administrative Assistant
NC Ethics Commission
05.2017 - 09.2018
HR Account Recruiter
Executive Personnel Group
11.2015 - 03.2017
Office Assistant IV
NC Department Of Labor -Elevator/Amusement Bureau
12.2013 - 06.2015
Projects & Audit Rep
Acosta Sales & Marketing
09.2012 - 12.2013
CSR
Gregory Poole Equipment & Power Generation
01.2011 - 11.2011
Membership Coordinator
Johnston County Homebuilders Association, Inc.
02.2007 - 03.2009
Office Manager & Co-Owner
Jody's Custom Ceramic Tile, LLC
01.2000 - 04.2008
Bachelor's Degree in Allied Health - Profit and Nonprofit Management -
UNC-Pembroke
Associates of Art -
Johnston Community College
Notary Public Commission, 07/16/2027
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