Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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LaVonda HALL

Arlington,TN

Summary

Analytical professional skilled in successfully eliminating operational inefficiencies. Collaborative communicator continually focused on building relationships. Organized and diligent, with track record of ensuring on-time and accurate delivery of each client’s needs. Personable professional providing each client with attentive service. Knowledge of a wide range of business and organizational tools, including Quickbooks and Microsoft Office Suites.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Assistant

Any Breakers
Bartlett, TN
11.2019 - Current
  • Maintain records related to sales, returns, and inventory availability.
  • Compute total costs and profit requirements for customer sales to provide accurate pricing.
  • Communicate with customers to answer questions and perform account maintenance.
  • Process payments, including credit and debit card transactions.
  • Complete accurate order entry, and print orders to the warehouse to maintain daily workload.
  • Update company tracking system with latest information.
  • Use Prophet 21 and Mercury Gate to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
  • Double-check customer orders and information before printing out order forms to warehouse to prevent unnecessary delays and errors.
  • Contact customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
  • Communicate with customers to verify information, fill out appropriate paperwork and carry out specified requests.

Lead Shipping Coordinator

Any Breakers
Bartlett , TN
08.2018 - 11.2019
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Reviewed paperwork to determine priorities and set schedules.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Generated end-of-day reports covering shipments, productivity and financial totals.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Coordinated storage locations and product movements.
  • Collaborated with other departments on supply and quality issues.
  • Picked orders, and scanned products with RF guns.
  • Worked with vendors to schedule more than 100 daily pickups and 50 weekly deliveries.
  • Maintained accurate records in Prophet 21, including materials weights, bill amounts and identified variances.
  • Processed returns and updated accounts.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Checked shipments against paperwork and signed documents.
  • Trained and developed new associates on products, SOP's and company procedures.

Shipping Coordinator

Kruger Products
Memphis, Tennessee
09.2017 - 08.2018
  • Maintain accurate records of items shipped ad received.
  • Oversees safe and reliable packaging of all outgoing shipments.
  • Process items for shipment according to established guidelines and procedures.
  • Review shipping notices, bills of lading, invoices, orders and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping and receiving schedules, utilizing knowledge of shipping procedures, routes, and rates.
  • Create and process orders using SAP.
  • Assign workloads to warehouse associates.
  • Manage electronic data interchange (EDI) in SAP.
  • Reviews all international shipment documentation to ensure it is compliant to applicable standards.
  • Maintain timely, effective, and professional communications with all internal and external customers and suppliers.
  • Responsible for effective record keeping, filing and other administrative duties as required.
  • Follows all company safety policies and procedures, and immediately report any accidents to management immediately.
  • Effectively increased efficiency by reducing detention, and ensuring goods are received and delivered in a timely manner.

Remote Customer Support Specialist

ADVANTAGE RESOURCES/OLIN CORP
Houston, Texas
03.2017 - 09.2017
  • Remotely managed customer accounts and responds to all customer inquiries.
  • Liaised between customers and cross-functional company departments, including logistics, sales, quality, technical services and accounting.
  • Processed daily truck shipments.
  • Tracked order activity and alerts appropriate staff of potential delivery problems, expediting orders when necessary.
  • Prepared reports and maintains detailed records of all customer service activities.
  • Deescalated customer dissatisfaction and performs diligent research to uncover the source of dissatisfaction.
  • Exceeded job expectations by mentoring new and less experienced team members.
  • Achieved 99.5% average delivery rate on all assignments with no loss of materials or assets.

Logistic Coordinator

RR DONNELLEY
Bolingbrook, IL
04.2015 - 12.2016
  • Oversaw global transportation logistics to ensure complete and timely delivery of customer print & mail distribution.
  • Analyzed possible transportation routes to determine the fastest and most cost-efficient route to the order’s destination.
  • Communicated with the client regarding cargo’s ETA and order progression.
  • Maintained detailed and complete transportation records including dock receipts, bills of lading, export declarations.
  • Coordinated cross-functionally with other company departments to expedite transport and ensure each order met the client’s expectations.
  • Received and code claimed payments.
  • 100% accuracy of order entry of customer orders, resulting in no extra freight cost for expediting shipments.

Operations Business Reporting/Team Lead

SYNCREON
Addison, IL
11.2012 - 02.2015
  • Developed innovative change management strategies to streamline operational logistics for client companies.
  • Utilized Excel tools such as pivot tables, PivotCharts, and macros to organize and analyze supply chain data.
  • Created process flow diagrams to document the general flow of goods.
  • Analyzed data to identify and resolve supply chain inefficiencies, such as “bottlenecks.” Ran Bi-Weekly payroll using Ceridian payroll systems.
  • Identified efficiently bottleneck, which saved 1.2 million and resulted in faster, more accurate supply shipments.
  • Awarded recognition for dedication of performance.

B2B Customer Service Representative

CENTRELLA
Joliet, IL
04.2009 - 11.2012
  • Successfully juggled a high volume of call inquiries from assigned clients and prospective customers, providing attentive service to each caller.
  • Placed produce orders of assigned grocers.
  • Followed-up with grocer customers and responded to all inquiries regarding billing, credits, and returns.
  • Contacted partner warehouses to verify that all orders complied with the client’s specifications.
  • Drafted and updated service reports.

Human Resource Assistant

COMQUEST TELESERVICES
Aurora, IL
06.2007 - 04.2009
  • Developed a new and more efficient process for staff entry/exit.
  • Identified job vacancies and drafted/posted job descriptions.
  • Recruiting applicants, reviewed qualifications, and interviewed candidates.
  • Selected and onboarded the most qualified applicant.
  • Reported to management on hiring progress.
  • Maintained over 20 confidential personnel records.
  • Reviewed laws and regulations to verify company compliance and enforce when necessary.
  • Used Quickbooks to process salary changes and run bi-weekly payments.

Distribution Service Representative

QUEBECOR WORLD LOGISTICS
Bensenville, IL
01.2004 - 06.2007
  • Company providing logistics products and services, including the design and customization of door-to-door planning, management, and transportation operations.
  • Oversaw full-cycle fulfillment of the client’s product order, from production to delivery.
  • Utilized SAP for rail team distribution and AS400 for trucking distribution.
  • Analyzed supply chain process to identify and resolve inefficiencies.
  • Scheduled and monitored transportation of product to client.
  • Dispatched and re-routed products via land, air and sea as necessary.
  • Successfully juggled multiple assignments simultaneously.

Education

Certificate in Business Analysis -

Joliet Junior College
2014

Associate of Arts - Business

University Of Phoenix
2009

Bachelor of Science - Business Management

University of Phoenix
2007

Skills

  • Operations Management
  • Team Leadership
  • Customer Service
  • Supply Chain Logistics
  • Transportation Oversight
  • Human Resources
  • Accounting
  • Administrative Quickbooks
  • Quality Control
  • Billing
  • Payroll
  • Six Sigma Green Belt
  • Ceridian
  • SAP
  • AS400
  • Mercury Gate
  • Prophet 21
  • Data Analysis
  • Electronic data interchange
  • Excel
  • MS Office

Certification

Six Sigma Green Belt Certificate

Accounting Certificate, Expert Rating

Timeline

Sales Assistant

Any Breakers
11.2019 - Current

Lead Shipping Coordinator

Any Breakers
08.2018 - 11.2019

Shipping Coordinator

Kruger Products
09.2017 - 08.2018

Remote Customer Support Specialist

ADVANTAGE RESOURCES/OLIN CORP
03.2017 - 09.2017

Logistic Coordinator

RR DONNELLEY
04.2015 - 12.2016

Operations Business Reporting/Team Lead

SYNCREON
11.2012 - 02.2015

B2B Customer Service Representative

CENTRELLA
04.2009 - 11.2012

Human Resource Assistant

COMQUEST TELESERVICES
06.2007 - 04.2009

Distribution Service Representative

QUEBECOR WORLD LOGISTICS
01.2004 - 06.2007

Certificate in Business Analysis -

Joliet Junior College

Associate of Arts - Business

University Of Phoenix

Bachelor of Science - Business Management

University of Phoenix

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LaVonda HALL