Lavonda Hunter
Little Rock,AR
Summary
Experienced professional providing internal employee development, team effectiveness, and leadership development consulting. Skilled in managing multiple priorities and delivering excellent support to professional teams.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Holistic Counseling & Consulting
Little Rock, AR
05.2015 - 10.2024
- Typed, distributed, and filed memos, correspondences, monthly reports and other materials for the department
- Plan and coordinate training workshops and consultations for our staff and doctors
- Ensured billing charges are completed by the allotted timelines and are accurate
- Ensured compliance with protocols to contest claim denials.
- Prepare communications, such as memos, emails, invoices, and reports, and other correspondence.
- Schedule and coordinate staff and other meetings.
- Scheduled patient appointments and procedures according to established policies and procedures.
- Obtained accurate information from patients and ensure all registration forms are complete.
- Collected patient and insurance payments, and reconciled charges daily.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Front Desk Receptionist
Arkansas Diagnostic Center
Little Rock, AR
02.2023 - 03.2024
- Typed, distributed, and filed memos, correspondences, monthly reports, and other materials for the department
- Ensured billing charges are completed by the allotted timelines and are accurate
- Coordinated and communicated with the Clinic billing office
- Followed proper procedures to appeal a claim's denial and follows up until a decision has been made by the payer.
- Trained new employees to communicate effectively with insurance regarding pre-certifications, certifications, approvals and appeals to ensure maximum reimbursement
Assistant Manager of Operations
Injury Rehab Clinic Of Arkansas
Little Rock , AR
11.2011 - 03.2022
- Received incoming requests for information and responds to requests by opening mail, assisted walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner
- Date stamped all requests and highlights pertinent data to facilitate processing
- Validated request and authorizations for release of medical information according to established procedures and HIPPA guidelines
- Completed release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmit medical record to processing operations
- Performed quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
- Provided excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems
- Maintained working knowledge of the current state laws regarding fee structure, and HIPPAA regulations as well as facility policies and procedures in regard to release of information
- Assisted Medical Records Supervisor in preparing statistical reports and other management information system requirements
Education
Associate of Arts - Liberal Arts And Sciences
Pulaski Technical College
North Little Rock, ARSkills
- Structured and disciplined
- Detail-oriented
- Interpersonal skills
- Relationship building
- Influencing skills
- Active listening
- Empathy
- Customer service
- Professionalism
- Windows-based PC
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Outlook
- Calm under pressure
- Rational thinking
- HIPPAA compliance
- Scheduling
- Transporting files
- Mail handling
- Insurance eligibility verifications
- Multi-line phone proficiency
- Multitasking and prioritization
- Insurance eligibility verification
- Database entry
References
- Tiffany Lee, 870-718-1680, tiffanyjlee87@yahoo.com
- Rilesha Porter, 817-205-2206, rilesha21@gmail.com
- Yessenia Newberry, 501-909-1978, Yessenia.injuryrehabar@gmail.com
Timeline
Front Desk Receptionist
Arkansas Diagnostic Center
02.2023 - 03.2024
Administrative Assistant
Holistic Counseling & Consulting
05.2015 - 10.2024
Assistant Manager of Operations
Injury Rehab Clinic Of Arkansas
11.2011 - 03.2022
Associate of Arts - Liberal Arts And Sciences
Pulaski Technical College
Similar Profiles
AJA RILEY BENNETTAJA RILEY BENNETT
Owner & Mental Health Therapist at JUBILEE HOLISTIC COUNSELING & CONSULTING LLCOwner & Mental Health Therapist at JUBILEE HOLISTIC COUNSELING & CONSULTING LLC
Kim ValdesKim Valdes
Child, Adolescent & Family Therapist at The Heart Way Holistic Coaching & Counseling (DBA)Child, Adolescent & Family Therapist at The Heart Way Holistic Coaching & Counseling (DBA)
Melvin JewsMelvin Jews
Therapist / Owner Operator at Holistic Health- Counseling and CoachingTherapist / Owner Operator at Holistic Health- Counseling and Coaching