LaVonda Isom
Riverview,USA
Summary
Dynamic professional with extensive experience at Capital One, excelling in data analysis and customer service. Proven ability to enhance operational efficiency through effective team coordination and leadership. Skilled in Microsoft Office Suite and communication, consistently delivering exceptional results and fostering positive client relationships.
Overview
12
12
years of professional experience
Work History
Front Line Guru Specialist
Capital One
Tampa, US
10.2013 - Current
- Promoted to senior coordinator-Used computer software and systems to enter data and review and draft documents.
- Conducted analysis to address accounts, which leading to happy customers.
- Collaborated with teams to streamline customer service processes.
- Led training sessions for new staff on operational best practices.
- Developed reports to track project progress and resource allocation.
Radiant Church
- Volunteer -Production Machine operator / computes Understanding how to operate, troubleshoot, and maintain production machinery is crucial. This includes starting, stopping, and making adjustments to ensure smooth operations. Quality Control: conduct quality checks to ensure that products meet required standards is essential. This involves inspecting products, identifying defects, and making necessary adjustments.
- adapt to things in timely matter
- Technical Aptitude- technical processes and the ability to learn new technologies quickly are important for adapting to evolving production techniques.
References
References available upon request.
Timeline
Front Line Guru Specialist
Capital One
10.2013 - Current