LaVonda Kelso
Topock,AZ
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Health care position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Morning Management Server
Blondie's Rt.66 Restaurant And Lounge
03.2022 - Current
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Assisted established management staff with operational oversight, business development, and process improvement strategies
- Described product to customers and accurately explained details and care of merchandise.
- Managed over 50 customers a shift
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Tossed outdated food items and observed rotation rules.
- Sanitized counters and other food preparation areas with company-approved cleaning products.
- Fostered positive working environment, which was widely embraced by all kitchen staff, restaurant owners and other personnel.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Interacted with guests to obtain feedback on product quality and service levels.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Collaborated with other personnel to produce and modify menus and selections.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Identified inefficiencies leading to improved productivity.
- Planned menus for different events, seasons and customer requests.
Volunteer Bartender
VFW Post 6306
03.2020 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Helped many people get membership
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Recruited and trained new bartenders and bar backs to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
Server Supervisor
Juices / Giggling Cactus Restaurant
10.2013 - 02.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- .Severed over 100 Customers daily
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Liaised between servers and upper management to address issues and manage challenges.
- Enforced compliance with uniform and personal presentation standards.
- Monitored server performance and provided feedback to enhance server delivery.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Set and oversaw weekly and special event menu plans.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Served consistent portions following recipes and control standards.
- Planned and executed promotions and special events in close collaboration with management.
Education
No Degree - Substance Abuse/ Health + Nutrion
Mohave Community College
Kingman, AZ07.2015
Skills
- Active Listening
- Resource Utilization
- Social Perceptiveness
- Community Outreach
- Time Management
- Customer Satisfaction
- Customer Needs Assessments
Cooking Helping Others Problem Solving Walking with my dogs and gardening.
I live in a small/ retirement community and have many friends that over the years I have taken to doctors appointments. Cleaned their homes, done the shopping. Prepared meals and cleaned up after.
I enjoy watching cooking shows and sharing new recipes I've cooked with my neighbors. Cooking relaxes me.
If I don't know an answer I will investigate to find the answers and solution. Continues learning is exciting to me.
Timeline
Morning Management Server
Blondie's Rt.66 Restaurant And Lounge
03.2022 - Current
Volunteer Bartender
VFW Post 6306
03.2020 - 12.2020
Server Supervisor
Juices / Giggling Cactus Restaurant
10.2013 - 02.2020
No Degree - Substance Abuse/ Health + Nutrion
Mohave Community College
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