Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lavonda Moore

Atlanta,GA

Summary

With a proven track record at Uber, I excel in delivering exceptional customer service and maintaining punctuality, showcasing my strong route planning and relationship-building skills. My experience spans safe vehicle operation in diverse conditions and effective communication, significantly enhancing client satisfaction and operational efficiency. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

16
16
years of professional experience

Work History

Driver

Uber
Atlanta, GA
01.2018 - Current
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Assisted passengers with loading and unloading their luggage.
  • Secured merchandise, avoiding damage during transportation.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Adhered to traffic laws and regulations to prevent accidents.

Lumber Customer Service Associate

Home Depot
Anniston, AL
03.2013 - 07.2014
  • Helped load purchased items into vehicles for customers who requested delivery service.
  • Answered customer inquiries regarding lumber products, prices, availability, product uses, and services.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Supported sales team members to drive growth and development.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Updated databases with new and modified customer data.
  • Educated customers on special pricing opportunities and company offerings.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Garden Associate

Lowes Home Improvment
Anniston, AL
05.2009 - 02.2011
  • Recommended, selected and located merchandise based on customer desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assisted with visual display maintenance, sign pricing and information changes and organization of garden center equipment.
  • Prepared merchandise for purchase or rental.
  • Cultivated and maintained garden displays throughout the store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
  • Created pricing labels for displayed products with pricing guns and label makers.
  • Processed customer orders for delivery or pick-up from the garden department.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Documented inventory counts and reported to supervisor to identify shrink and damages.
  • Performed regular maintenance of outdoor garden areas including weeding, pruning, fertilizing, and watering.
  • Answered store and merchandise questions and led customers to wanted items.
  • Watered and pruned plants according to specific needs for plant type.
  • Handled returns and exchanges according to company policies.
  • Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts.

Education

High School Diploma -

Oxford High School
Oxford
05-2008

Skills

  • Delivery pickup
  • Commercial driving
  • Passenger transportation
  • Daily logging
  • Load monitoring
  • Route planning
  • Strategic planning
  • Customer service
  • Route management
  • Inclement weather driving
  • Patience and tact
  • Route determination
  • Customer rapport
  • Database management
  • Valid Driver's license
  • Map reading
  • Accident prevention
  • Confidentiality
  • Attention to detail
  • Flexible schedule
  • Appointment scheduling
  • Shipping and packaging
  • Processes and procedures
  • Time management
  • Punctuality
  • Verbal and written communication
  • Team building
  • Loading and unloading
  • Order picking and processing
  • Relationship building
  • Passenger support

References

References available upon request.

Timeline

Driver

Uber
01.2018 - Current

Lumber Customer Service Associate

Home Depot
03.2013 - 07.2014

Garden Associate

Lowes Home Improvment
05.2009 - 02.2011

High School Diploma -

Oxford High School

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Lavonda Moore