LaVone Bowdry
Thomasville, GA,Georgia
Summary
Highly motivated, team oriented, organized and experienced self-employed executive, in Senior Living, and Personal Care. Skilled in strategic planning, financial oversight, including developing, and implementing policies and procedures. Fostered a culture of excellence in communication with residents, prospective residents, families, and public relations. A strong leader and visionary planner with a self employed Body Sculpting Spa, and The City of Thomasville. Specializes in driving operational efficiencies, enhancing client relationships, and leading teams with motivational leadership. Expert in regulatory compliance and profit and loss management, achieving significant cost savings and fostering a culture of ongoing improvement.
Experienced with strategic leadership, harnessing deep understanding of market dynamics to drive organizational success. Utilizes analytical thinking and vision to develop and implement growth strategies.
Overview
9
9
years of professional experience
Work History
CEO
Self Employed Body Sculpting Spa Owner
10.2021 - Current
- Implement cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Establishe annual budget
- Negotiate with vendors and upsell to clients
- Cultivate forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Ensure regulatory compliance by developing robust policies, procedures, and internal controls.
- Resourceful marketing to various gyms, individuals and companies.
- Deliver a positive and welcoming environment, by treating everyone with respect and provided the best service
- Provide superior service for ultimate results for each session
- Follow-up with clients on second day of service for any questions they may have.
Billing Specialist/Administrative Assistant/Dispatcher
City of Thomasville
04.2016 - 02.2021
- Updated customer account information for accurate billing process
- Handled customer inquiries by providing clear explanations of charges and payment options.
- Generated monthly billing statements with precise account information.
- Monitored account aging reports to identify overdue accounts.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Used data entry skills to accurately document and input statements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Associate of Applied Science -
Souther Regional Technical College
Thomasville, GASkills
- Critical Thinking in Decision Making
- Ongoing Improvement Practices
- Visionary Planning Skills
- Motivational Team Leadership
- Building Client Relationships
- Proficient in Contract Negotiation
- Resource Management Efficiency
- Problem-Solving Acumen
- Marketing and advertising
- MIssion and vision
- Profit and loss management
- Account management
- Policies and procedures
- Regulatory compliance
- Annual planning
- Community outreach
Timeline
CEO
Self Employed Body Sculpting Spa Owner
10.2021 - Current
Billing Specialist/Administrative Assistant/Dispatcher
City of Thomasville
04.2016 - 02.2021
Associate of Applied Science -
Souther Regional Technical College
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