Lavonia Cooper
Summary
Highly effective at anticipating and accommodating customer needs.
Friendly, punctual and reliable team player with strong communication skills.
Also proficient in the Mental Health and Human services field;
Experienced in treating children and adults with special needs.
Currently pursuing a Bachelors Degree double majoring in Mental Health and Human services and also American sign language.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Direct Care Supervisor
Cerebral Palsy Of New York
01.2018 - 02.2021
- Administered medication as directed by physician
- Documented vitals, behaviors and medications in client medical records
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Managed schedules and transported individuals to doctor appointment and activities
- Handled case load of more than 40 clients
- Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Receptionist Administrative Assistant
New York Kid's Club
08.2016 - 06.2017
- Managed all customer service and administrative functions including updating calendar, preparing documents and coordinating deliveries
- Facilitated efficient communication and office operations by sorting and distributing business correspondence and packages to team members
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Transferred and directed phone calls, guests and mail to correct staff members
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls
- Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression
- Safely and effectively handled wide range of cleaning products and solutions
- Removed trash and recyclable's at end of each shift and disposed of items in proper receptacles
Customer Service Agent
Macy's
02.2009 - 08.2010
- Helped customers locate appropriate store locations for products, answered questions about merchandise and provided solutions for various issues.
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Operated cash register for cash, check and credit card transactions.
Customer Service Specialist Head Cashier
Target
04.2006 - 12.2008
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Worked closely with General Manager to solve problems and handle customer complaints.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Operated multi-line telephone system to independently handle calls each day.
Radiology Receptionist
East Network Diagnostic And Treatment Center.
06.2001 - 06.2003
- Enhanced overall practice efficiency by cross-training on multiple job roles within the department to provide coverage during staffing shortages or high-volume periods.
- Assisted patients with insurance forms, ensuring accurate information was provided for seamless billing processes.
- Exceeded customer service expectations with prompt response times on inquiries about billing concerns or upcoming appointments.
- Streamlined front office operations for improved patient flow and reduced wait times.
- Accurately recorded patient demographics, histories, referral sources, insurances information into electronic health records system to ensure proper documentation.
- Supported the implementation of new software programs and processes, providing feedback for continuous improvement in the office environment.
- Maintained a clean and organized reception area, creating a welcoming environment for patients and visitors.
- Supported radiologists in their daily tasks by effectively coordinating patient schedules to optimize department workflow.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing radiology records.
- Managed patient accounts by accurately entering charges, payments, and adjustments into the billing system.
- Facilitated a smooth check-in process for patients by verifying insurance eligibility prior to scheduled appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Transportation Security Officer
JFK Airport
08.2001 - 09.2002
- Operated x-ray viewing equipment to evaluate contents of carry-on and checked baggage, pulling suspect items aside for further inspection.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Education
High School Diploma -
Maxwell Vocational High School
Brooklyn, NYAssociate of Arts - Mental Health/Human Services
Kingsborough Community College of The City University of New York
Brooklyn, NY2021
Skills
- First Aid and CPR certified
- Medication administration
- Filing and data archiving
- Cash register operations
- Team leadership
- Inventory management
- Behavioral observations
- Attractions and amenities knowledgeable
- Quality standards adherence
- Patron relations
- Child development
- Exceptional interpersonal communication
- Adept at working with special needs children
- Behavioral support
- Patient Care Coordination
- Decision-Making
- Patient education and counseling
- Medication Dispensing
Certification
- CPR certified through American Heart Association
- MEDCAP certified
Timeline
Direct Care Supervisor
Cerebral Palsy Of New York
01.2018 - 02.2021
Receptionist Administrative Assistant
New York Kid's Club
08.2016 - 06.2017
Customer Service Agent
Macy's
02.2009 - 08.2010
Customer Service Specialist Head Cashier
Target
04.2006 - 12.2008
Transportation Security Officer
JFK Airport
08.2001 - 09.2002
Radiology Receptionist
East Network Diagnostic And Treatment Center.
06.2001 - 06.2003
High School Diploma -
Maxwell Vocational High School
Associate of Arts - Mental Health/Human Services
Kingsborough Community College of The City University of New York