Lavonne
Winston-Salem,NC
Summary
Dynamic Food Service Manager with extensive experience at Aramark, excelling in staff leadership and food safety management. Proven track record in optimizing inventory control and enhancing team performance through effective training. Committed to fostering a positive work environment while ensuring high-quality service and compliance with safety standards.
Experienced with overseeing food service operations to maintain quality and efficiency. Utilizes team leadership and problem-solving skills to ensure smooth service. Track record of enhancing customer satisfaction through consistent service improvements.
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food Service Manager
Aramark
07.2024 - Current
- Managed daily food service operations, ensuring quality and adherence to safety standards.
- Trained and supervised staff in food preparation and sanitation practices.
- Implemented inventory control procedures to minimize waste and ensure stock availability.
- Monitored equipment functionality, reporting maintenance needs promptly to ensure operational reliability.
- Assisted in developing staff schedules to optimize labor efficiency during peak hours.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
Kitchen Supervisor
Aramark
08.2018 - 07.2024
- Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated meal planning and production schedules to meet service demands efficiently.
- Collaborated with management to streamline processes, improving overall kitchen workflow.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
Member Service Manager
Bj's Wholesale Club
08.2015 - 08.2018
- Oversaw member service operations, ensuring high-quality support and satisfaction.
- Developed training programs for staff, enhancing product knowledge and customer interaction skills.
- Implemented process improvements, streamlining service workflow and reducing response times.
- Analyzed member feedback to identify trends, driving initiatives for service enhancement.
- Coordinated with cross-functional teams to resolve complex member issues effectively.
- Established performance metrics, monitoring team progress towards service goals and objectives.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Administered front-end service area, properly handled claims, returns and zoning areas, maintained merchandise and controlled shrink and damage.
- Listened in on live calls and provided feedback to service staff, helping to improve team member customer engagement skills.
- Served as a key liaison between members and upper management, ensuring effective communication of concerns and suggestions.
- Collaborated with team members to develop and implement targeted member outreach initiatives.
- Maintained established procedures through careful monitoring of floor activities.
- Recruited, hired, scheduled, evaluated and promoted service representatives, building strong relationships with team while promoting open door policy.
Education
General Studies
Galax High School
Galax, VA06-1993
Skills
- Customer service
- Food storage
- Staff supervision
- Staff leadership
- Cross-training staff
- Team development
- Food presentation
- Performance evaluations
- Food preparation
- Hiring standards
- Ordering supplies
- Purchasing
- Food safety management
Certification
ServSafe Certification
Timeline
Food Service Manager
Aramark
07.2024 - Current
Kitchen Supervisor
Aramark
08.2018 - 07.2024
Member Service Manager
Bj's Wholesale Club
08.2015 - 08.2018
General Studies
Galax High School
Similar Profiles
Joanna CuevasJoanna Cuevas
Food Service Worker at AramarkFood Service Worker at Aramark
Jonathan BasilioJonathan Basilio
Food Specialist Supervisor at AramarkFood Specialist Supervisor at Aramark
Annie FerreiraAnnie Ferreira
Barista at AramarkBarista at Aramark
Alivia BloomfieldAlivia Bloomfield
Food Service Worker at AramarkFood Service Worker at Aramark
Eleanor (Nora) HoughEleanor (Nora) Hough
Barista at Clutch CoffeeBarista at Clutch Coffee