Lavonne Chase
Prince Frederick,MD
Summary
Physically fit, responsive, and driven individual with a strong background in leading athletic and wellness activities. Excels at supporting the needs of diverse individuals through multifaceted fitness programs including exercise classes, personal training, and individual coaching. Success lies in running efficient and cost-effective programs while building high-performance teams. Thrives in fast-paced environments by effectively utilizing slow periods to complete tasks, ensuring organized, clean, and safe work areas with meticulous attention to important details. A team player who is always willing to take on any task to support colleagues and contribute to departmental success. Exceptional organizational skills and a positive attitude enable the management of multiple priorities and the willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
OutSide Guest Services Attendant
Calvert County Government
05.2013 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Enhanced guest experience by providing prompt and courteous service during their visit.
- Supported promotional activities, informing guests of upcoming events and special offers.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
- Contributed to team meetings by suggesting improvements for guest service procedures.
- Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
- Facilitated smooth operation of events by setting up venues according to specific requirements.
- Increased repeat visits, engaging guests with friendly demeanor and personalized recommendations.
- Greeted customers and offered them assistance.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
ProShop Attendant -Golf Operations Sales
Calvert County Government - Chesapeake Hills Golf Course
05.2013 - Current
- Collect fees from guests and patrons
- Remained informed of changes in shut-down and emergency evacuation procedures
- Maintained record of equipment inventory, stored and retrieved items and assembled or disassembled equipment as required
- Demonstrated excellent time management abilities by completing assigned tasks within deadlines
- Operated cash register, processed payments, and provided accurate change
- Worked closely with team members to ensure efficient operations
- Monitored customer activity to prevent theft or vandalism
- Communicated effectively with supervisors regarding daily tasks and responsibilities
- Collaborated with colleagues on special events or projects that required additional support
- Utilized company software for scheduling appointments, tracking customer data, and processing transactions
- Assisted customers with their needs and responded to inquiries
- Resolved customer complaints in polite and professional manner
- Ensured welcoming atmosphere by greeting guests upon arrival
- Handled high-pressure situations calmly while managing multiple tasks simultaneously
- Provided information about services, promotions, and policies to customers
- Conducted regular inspections of equipment for safety and maintenance purposes
- Installed, broke down and cleaned equipment, vehicles, rides, booths, and facilities
- Stayed up-to-date on relevant park and department agendas
- Adhered to all company guidelines concerning safety, hygiene, and dress code
- Participated in ongoing training programs to enhance job skills and knowledge
- Maintained cleanliness of facility and restocked supplies as needed
- Observed and tended to facility conditions, including regulating temperatures, and resolving safety hazards
- Addressed guest inquiries and provided information regarding services, fees and facility policies
- Cleaned and tidied facilities, including disinfecting surfaces, and replenishing supplies.
Teacher's Assistant
Calvert County Public Schools
08.1989 - 06.2019
- Conducted one-on-one and group tutoring to assist students with difficult lessons
- Assisted instructor with in-class activities by grading assignments, tutoring and proctoring examinations
- Assisted lead teacher in developing class schedule and activities
- Corresponded with parents to provide updates and developments about child's progress
- Identified students struggling with subjects and recommended solutions to lead teacher
- Facilitated group discussions among students to encourage critical thinking skills
- Graded assignments and provided feedback to students on their performance
- Prepared materials for hands-on learning activities and demonstrations
- Organized classroom resources such as textbooks, supplies, and educational tools
- Collaborated with teachers to implement classroom management strategies
- Maintained accurate records of student attendance, grades, and behavior reports
- Protected confidential information, grades and test scores to comply with regulations
- Organized learning experiences to achieve school objectives outlined in school improvement plan
- Provided one-on-one tutoring to students who needed additional help with coursework
- Engaged students in discussions to facilitate lesson topics
- Helped struggling students with problem areas to build confidence
- Set up technology equipment and assisted with technical issues in classroom
- Supervised students during lunch breaks, field trips and extra-curricular events to support lead teacher
- Kept accurate logs pertaining to student accommodations
- Created classroom environment conducive to learning
- Maintained positive learning experience for students with diverse backgrounds
- Prepared instructional materials and classroom displays for teacher
- Set up materials and equipment to help prepare for lessons
- Oversaw small student groups to promote safety, minimize injury and meet developmental needs
- Enforced school and class rules to promote positive behavior among students
- Participated in staff meetings, and abided by instructional and safety standards
- Planned and used appropriate instructional and learning activities, materials and technology
- Developed good relationships with students and staff to promote trust
- Developed, planned and prepared classroom activities
- Cultivated positive relationships with parents and helped resolve difficulties
- Improved student understanding of class material by mentoring one-on-one
- Supported classroom teacher by stepping in during temporary absences and handling last-minute requests
- Lead in-service training sessions.
Athletic Coach
Calvert County Public Schools
08.1989 - 03.2019
- Recruited student-athletes of highest caliber to elevate team performance
- Conducted clinics for aspiring athletes aimed at developing their skills and knowledge of sport
- Facilitated team meetings to discuss goals, expectations, and individual progress throughout season
- Developed and implemented comprehensive training programs for athletes
- Coordinated fundraising events to support team's financial needs
- Assessed athlete performance and provided constructive feedback during practices and games
- Reviewed game footage to identify areas of improvement for both individual players and team as whole
- Instructed or coached groups or individuals in fundamentals of specific sport
- Selected and verified top quality team equipment, supplies and facilities
- Developed and adjusted game plans according to various game situations
- Maintained safe, positive, and inclusive environment for all athletes and staff members
- Ensured compliance with league rules and regulations regarding player eligibility, safety protocols, etc
- Communicated regularly with parents, addressing any concerns or questions they may have had about their child's involvement in sport
- Demonstrated activities or moves by breaking tasks down into sequence
- Organized and maintained team facilities and equipment
- Created engaging social media content to promote upcoming events or highlight achievements within program
- Prepared players for challenging contests through rigorous practice schedules
- Turned athletes into successful players by training in game rules and winning strategies
- Planned, organized, and conducted practice sessions
- Improved team performance with effective athlete conditioning
- Developed effective game strategies based on team and player strengths and opposition weaknesses
- Planned strategies and choose team members for individual games or sports seasons
- Created flyers for promotion of events
- Speaker at Awards Banquets
- Lead camp and clinics of various sports
- Coached outside of the school for travel summer teams
- Umpired fast-pitch and slow-pitch softball(high school & summer leagues)
- High School Volleyball Official.
Recreation Program Coordinator
Calvert County Government - Parks and Recreation
05.2007 - 07.2007
- Stayed ahead of changes by anticipating problems and proactively incorporating new directives from senior managers
- Prepared workers for special groups and VIPs with advanced plans
- Kept workers at high standards through training, motivation and discipline
- Satisfied customers with entertaining services and prompt resolutions for concerns
- Developed scheduled and assigned work to adequately cover expected operations
- Supervised activities directly led by staff to verify conformance with promised services
- Partnered with front-line staff members to plan and implement activity schedules
- Maintained schedules and safety by backing up staff with difficult assignments
- Managed safety supplies, first aid kids and other program equipment
- Trained workers in operations, safety standards and customer service
- Documented, researched and resolved customer service issues
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Approached and solved problems with initiative and sound judgment
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
Fingerprint Examiner
FBI - Headquarters
03.1986 - 11.1987
- Performs analysis, comparison and identifications of inked and latent finger, palm, and footprints to known standards
- Photographs latent prints on evidence using digital camera equipment
- Prepares photographic enlargements to demonstrate the arrival of a conclusion
- Collecting and labeling fingerprints, preserving samples, analyzing prints, writing up reports of findings
- Maintains records of reports, confidentiality
- Handled deadlines and tasks in a prompt and timely manner
- Worked under supervision of unit director
- Attended department meetings.
Education
Diploma - General -
Calvert High School
Certification - Recreation Management -
Charles County Community College
Criminal Justice -
Washington State University at Pullman
Skills
- Office Skills - advanced
- Decision Making
- Active Listening
- Interpersonal Skills
- Public Speaking
- Social Media Management
- Program implementation
- Event Planning
- Promotional Flyers
- Problem Solving
- Organizational Skills
- Team Collaboration
- Excellent Communication
- Inventory, Ordering, Stocking and Check Writing
- Sports knowledge
- CPR training
- Creativity and Innovation
- Adaptive Programming
- Event Management
- Age-Appropriate Activities
- Outdoor Education
- Activity Coordination
- Social Media Promotion
- Team building expertise
- Program Planning
- Flexibility
- CPR Certified
- Friendly, Positive Attitude
- Team Leadership
- Staff Training
- Interpersonal Communication
- Professionalism
- Analytical Thinking
- Customer and Service-Oriented
- Written Communication
- Adaptability
- Inventory Management
- Equipment Maintenance
- Equipment Setup
- Problem-solving aptitude
- Professional Demeanor
- Group Supervision
- Daily Schedule Creation
- Field Trip Supervision
- Facility Operations
- Camp Operations
Timeline
OutSide Guest Services Attendant
Calvert County Government
05.2013 - Current
ProShop Attendant -Golf Operations Sales
Calvert County Government - Chesapeake Hills Golf Course
05.2013 - Current
Recreation Program Coordinator
Calvert County Government - Parks and Recreation
05.2007 - 07.2007
Teacher's Assistant
Calvert County Public Schools
08.1989 - 06.2019
Athletic Coach
Calvert County Public Schools
08.1989 - 03.2019
Fingerprint Examiner
FBI - Headquarters
03.1986 - 11.1987
Diploma - General -
Calvert High School
Certification - Recreation Management -
Charles County Community College
Criminal Justice -
Washington State University at Pullman
Similar Profiles
Melanie PlottMelanie Plott
Executive Assistant to the Finance & Budget Director at Calvert County GovernmentExecutive Assistant to the Finance & Budget Director at Calvert County Government
Kathy HutchinsonKathy Hutchinson
Scale House Clerk at Calvert County GovernmentScale House Clerk at Calvert County Government
Barbara J. WarnerBarbara J. Warner
Grant Writer at Calvert County GovernmentGrant Writer at Calvert County Government