Lavonne Coachman
FL
Summary
Seeking a position with a dynamic company, which will utilize current skills and training in Customer Service, while providing an opportunity for professional achievement/advancement, increasing responsibility, and personal growth. Highly motivated, innovative individual with proven ability to work well with diverse populations. Excellent skills with experience in customer experience. Proven ability to work independently, take initiative, organize, and prioritize workload. Computer Savvy and experienced in microsoft programs Very focused. Very hands-on and communicative Very prompt and punctual. Very effective at tasks. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Insurance Verification/Payment Posting Specialist
ModivCare
12.2023 - Current
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Increased productivity by streamlining claim processing procedures and implementing time-saving technologies.
Claims Specialist
Sitel Inc.
11.2021 - 12.2023
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
Claims Specialist
Custom Services
12.2018 - 10.2021
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Managed high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Center Sales and Reservation Associate
U-haul Inc.
10.2016 - 11.2018
- Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.
- Collaborated with team members to ensure seamless reservation management and guest satisfaction.
- Streamlined reservation processes for improved accuracy and guest experience.
- Achieved high levels of accuracy when entering reservation details into systems, minimizing errors and potential conflicts.
Education
Highschool Diploma/G.E.D - Web Design
Boyd H. Anderson
Lauderdale Lakes, FLSkills
- Understanding EOB and Billing Process
- Microsoft office
- HIPAA Compliant
- Payment Posting
- Claims Processing
- Documentation Review
- Detail Oriented
- Claims Investigation
- Data Entry
- Customer Service
- Team building
- Analytical and Critical thinking
- Problem Solving
- Verbal Communication
- Healthcare Insurance Knowledge
- Dependable and Responsible
- Multitasking abilities
Additional Information
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Handled billing information over phone. Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle. Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service. Generated and reported performance metrics to management to inform decision-making. Engaged customers to nd amiable and appropriate solutions to transportation issues and convicts.
Additional Education
- Microsoft Word
- Powerpoint
Timeline
Insurance Verification/Payment Posting Specialist
ModivCare
12.2023 - Current
Claims Specialist
Sitel Inc.
11.2021 - 12.2023
Claims Specialist
Custom Services
12.2018 - 10.2021
Center Sales and Reservation Associate
U-haul Inc.
10.2016 - 11.2018
Highschool Diploma/G.E.D - Web Design
Boyd H. Anderson