LAVONNE COOKE
Charlotte,US
Summary
Provide unrivaled support to effectively drive customer loyalty. Problem-solver with experience in customer service. Dedicated to leading and promoting high-quality customer service and engagement initiatives. Exceeding customer expectations to increase customer loyalty and retention is something I'm passionate about. Flexible with changing business needs and trained in [Type] and [Type] areas.
Overview
6
6
years of professional experience
Work History
Driver
Taxi Concord. NC Uber Near Me
Concord, NC
10.2020 - Current
- Met consistent safety goals by adjusting my driving to different road and traffic conditions, Maintained good customer service while getting safely to required destinations
Home Health Caregiver
Family Choice Home Care
Charlotte, NC
05.2019 - Current
- Built strong and trusting relationships with each patient in order to provide the best possible care and assistance
- Provided excellent assistance with general household tasks such as cooking, meal preparation, and grocery shopping
- Helped disabled people gain independence while keeping a close eye on their safety at all times
- Read a variety of books to children to help them develop their language skills
- Ran errands for clients and transported them to appointments to maintain wellness and support daily living needs
- Greeted patients and families with a cheerful, compassionate demeanor, resulting in the formation of long-term professional relationships
- Helped patients transition between beds, wheelchairs, and automobiles, ensuring that they had consistent and safe mobility
- Kept daily logs of the children's behavior, sleeping patterns, meals, and activities
- Assisted elderly clients with personal hygiene and other daily activities such as bathing, dressing, and incontinence care, among other things
Education
High School Diploma -
Anderw Jackson High School
Queens, NY01.1978
Skills
- Transportation
- City and non-city driving
- Proficient in MS Office
- Excellent sense of direction
- Logging paperwork
- Route planning
- Route logs
- Fast learner
- Customer service
- Safety-conscious
- Safety and compliance
Timeline
Driver
Taxi Concord. NC Uber Near Me
10.2020 - Current
Home Health Caregiver
Family Choice Home Care
05.2019 - Current
High School Diploma -
Anderw Jackson High School
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