Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lavonne Cunningham

Detroit,MI

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Chenell Ashley
Dearborn Heights, Michigan
01.2020 - 05.2022
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Supported sales team members to drive growth and development.
  • Excelled in exceeding daily credit card application goals.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided accurate information about products and services to customers.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Security Officer

Latisha hamilton
Detroit, Michigan
03.2017 - 09.2019
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Identified suspicious activity to determine appropriate response.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Patrolled crowds during events to preserve order and promote security.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Guarded restricted areas to prevent unauthorized entry.
  • Assisted with crowd control during large events held at the facility.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.

Education

GED -

Highland Park Career Academy
Highland Park, MI
08-2012

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Receiving support
  • Sales closing
  • Conflict mediation
  • Retail store support
  • Positive and professional
  • Retail sales customer service
  • Product promotion
  • Empathy and patience
  • Tracking complaints
  • Stock management
  • Multi-task management
  • Call escalation
  • Live chat support

Accomplishments

Leadership Award

References

References available upon request.

Timeline

Customer Service Representative

Chenell Ashley
01.2020 - 05.2022

Security Officer

Latisha hamilton
03.2017 - 09.2019

GED -

Highland Park Career Academy
Lavonne Cunningham