Summary
Overview
Work History
Education
Skills
Timeline
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LAVONNE HARVEY

Lake Alfred,FL

Summary

Dedicated professional with exceptional customer service skills. Proven track record in conflict resolution and maintaining safety standards, ensuring high levels of client satisfaction. Proficient in crisis intervention and effective communication, with a versatile background in customer service and case management. Known for resolving conflicts swiftly while maintaining a safe and supportive environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

20
20
years of professional experience

Work History

ENERGY PROVIDER

Just Energy
Houston, Texas
08.2021 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

CORRECTIONAL OFFICER/ COMPASS TEACHER

AVON/ HARDEE CORRECTIONAL FACILITY
AVON , FLORIDA
09.2019 - 05.2021
  • Monitored inmate behavior and maintained safety within correctional facilities.
  • Conducted regular inspections of cells and common areas for contraband.
  • Enforced facility rules and regulations to ensure compliance among inmates.
  • Trained new officers on procedures, policies, and safety protocols in the facility.
  • Responded to disturbances or emergencies using de-escalation techniques effectively.
  • Prepared reports on daily activities, incidents, and disciplinary actions taken.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.

Caseworker

DEPARTMENT HEALTH HUMAN SERVICES
GRAND RAPIDS , MI
11.2008 - 06.2019
  • Managed case files and maintained accurate client records.
  • Conducted assessments to determine client needs and appropriate services.
  • Coordinated with community organizations for client support and resources.
  • Developed service plans tailored to individual client goals and challenges.
  • Advocated for clients' rights within social service systems and agencies.
  • Facilitated workshops on life skills and resource navigation for clients.
  • Monitored progress of clients' cases and adjusted services as needed.
  • Collaborated with multidisciplinary teams to enhance client care strategies.
  • Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
  • Provided casework services to clients, including conducting initial assessments and developing individualized case plans.

Residential Advisor

Job Corps Trade School
Grand Rapids, MI
01.2006 - 11.2008
  • Provided guidance and support to residents in daily living activities.
  • Facilitated conflict resolution among residents to promote a harmonious environment.
  • Maintained accurate documentation of resident interactions and incidents.
  • Organized community events to foster engagement and build resident relationships.
  • Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
  • Prepared flyers to inform students of on-campus events and meetings, posting to bulletin boards to attract attention.
  • Assisted with administrative tasks related to managing the daily operations of a residence hall.
  • Organized move-in, move-out days for incoming, departing residents of the residence hall.
  • Assisted in enforcing university rules and regulations within the residence hall setting.
  • Developed strategies for conflict resolution among residents.

Education

Bachelor of Science -

Ferris State University
Big Rapids, MI
05-2008

Skills

  • Customer service
  • Conflict resolution
  • Safety management
  • Care coordination
  • Policy enforcement
  • Case management
  • Team leadership
  • Crisis intervention
  • Community outreach
  • Effective communication
  • Problem solving
  • Time management
  • Document preparation
  • Report writing
  • Interpersonal communication
  • Emotional intelligence
  • Microsoft Word
  • Excellent communication

Timeline

ENERGY PROVIDER

Just Energy
08.2021 - Current

CORRECTIONAL OFFICER/ COMPASS TEACHER

AVON/ HARDEE CORRECTIONAL FACILITY
09.2019 - 05.2021

Caseworker

DEPARTMENT HEALTH HUMAN SERVICES
11.2008 - 06.2019

Residential Advisor

Job Corps Trade School
01.2006 - 11.2008

Bachelor of Science -

Ferris State University

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