Lavonne Marshall
Cedar Rapids,IA
Summary
Dynamic customer service professional with a proven track record at Thomas L Cardella, excelling in active listening and critical thinking. Enhanced customer satisfaction through effective complaint resolution and streamlined order processing. Recognized for mentoring team members and optimizing inventory management, driving repeat business and fostering a collaborative environment.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Thomas L Cardella
09.2015 - 10.2025
- Responded to customer questions by offering reliable and swift information on products and services.
- Resolved customer complaints effectively, ensuring satisfaction and retention through active listening and problem-solving skills.
- Processed orders and returns efficiently, maintaining organized records for tracking purposes.
- Collaborated with team members to address service challenges, enhancing overall customer experience.
Assistant Manager
Caseys General Stores Inc
05.2010 - 01.2012
- Led team in executing daily operations, ensuring adherence to company standards and policies.
- Streamlined workflow processes to enhance efficiency and reduce operational delays.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Coordinated cross-departmental initiatives to improve communication and project outcomes.
- Managed inventory levels, optimizing supply chain processes to minimize costs and maximize availability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Kelvyn Park
4443 Wrightwood Ave 06.1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Thomas L Cardella
09.2015 - 10.2025
Assistant Manager
Caseys General Stores Inc
05.2010 - 01.2012
High School Diploma -
Kelvyn Park