Lavonne Trellis

Receives and responds to routine inquires, requests/concerns in an accurate and timely manner.

Serves as an advocate on provider inquires, requests and concerns.

Provide customer service in a high pace contact center over the phone.

Provider information regarding provider authorization and claims.

• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Monthly calls to member to ensure their needs were being met.
• Requesting various services as member needed.

Ensuring applications are completed correctly and required supporting documents were provided.

Completed data entry and processing of enrollment applications.

Ensure all pending enrollments applications were reviewed and managed according to the rules and policies of the department.