Your Name
Summary
Dynamic and engaging professional with a proven track record at Firsthand, leveraging strong leadership and social perceptiveness to foster positive experiences. Skilled in route navigation and customer engagement, I excel in creating memorable interactions while ensuring safety and well-being in diverse environments. Committed to enhancing client satisfaction through effective communication and support.
Overview
23
23
years of professional experience
Work History
Firsthand Guide/ Peer Recovery Specialist
Firsthand
Richmond, VA
09.2024 - 03.2025
- Built personal relationships with guests to promote positive experiences.
- Established positive relationships with tour members through fun and engaging conversation.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Developed engaging and informative scripts, guiding tour members through attractions.
Mental Health Technician
University of Louisville Mental Health Hospital
Louisville, KY
03.2020 - 08.2024
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Environmental Services Housekeeper
University of Louisville Medical Center
Louisville, KY
09.2019 - 03.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Documented and reported necessary facility and building repairs observed.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Assembler
Hitachi Cable
New Albany, IN
04.2018 - 09.2019
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Collaborated with team members to improve production processes and maintain quality standards.
- Connected cables, tubes, and wiring according to specifications.
Cashier
Murry’s Food Market
Richmond, VA
09.2012 - 03.2018
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Companion Caregiver
Public Partnerships
Richmond, VA
06.2011 - 07.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Customer Service Supervisor
Kmart, Sears Holding
Richmond, VA
03.2008 - 04.2011
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Researched and corrected customer concerns to promote company loyalty.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Pharmacy Technician
NeighborCare Pharmacy
Richmond, VA
06.2007 - 07.2008
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured, and compounded medications following standard procedures.
Social Services Assistant
Seven Hills Healthcare
Richmond, VA
01.2002 - 03.2007
- Authored manual outlining support services available for families and children within the county.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse,
Receptionist
Seven Hills Healthcare
Richmond, VA
06.2002 - 09.2004
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Dream Academy
Richmond, VA06.2024
Skills
Engaging personality
Social perceptiveness
Environmental awareness
Route navigation
Strong leadership
Cultural sensitivity
Local history
Customer engagement
Licensed driver in state
Accomplishments
I have completed my DBHDS Peer Recovery Specialist Training (72 hours) on September 26th 2024. My Peer ID # 1642_1102_6987. I also completed my 500 Internship hours so I can take my Virginia State Exam to become a State Certified Virginia Peer Recovery Specialist.
Timeline
Firsthand Guide/ Peer Recovery Specialist
Firsthand
09.2024 - 03.2025
Mental Health Technician
University of Louisville Mental Health Hospital
03.2020 - 08.2024
Environmental Services Housekeeper
University of Louisville Medical Center
09.2019 - 03.2020
Assembler
Hitachi Cable
04.2018 - 09.2019
Cashier
Murry’s Food Market
09.2012 - 03.2018
Companion Caregiver
Public Partnerships
06.2011 - 07.2012
Customer Service Supervisor
Kmart, Sears Holding
03.2008 - 04.2011
Pharmacy Technician
NeighborCare Pharmacy
06.2007 - 07.2008
Receptionist
Seven Hills Healthcare
06.2002 - 09.2004
Social Services Assistant
Seven Hills Healthcare
01.2002 - 03.2007
High School Diploma -
Dream Academy