Lavonne Walters
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician Trainee/Technician
Walgreens
10.2023 - 04.2025
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
Administrative Assistant
Jackson Trucking
01.2022 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
Security Supervisor
Securitas Security Services USA
01.2021 - 02.2022
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas with in facility
- Conducted regular patrols of facility to detect and deter security threats.
Debt collector ?CSR
FMA Alliance
02.2020 - 12.2021
- Worked to ensure a positive and hassle-free customer experience.
- Collect payments from Bank of America credit cardholders 1-3 payment s past due.
- Also responsible for making sure their was no financial hardships involved
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Administrative Assistant
Cypress Creek Behavioral Hospital
01.2018 - 12.2019
- Worked closely with Unit Manager to ensure timely completion of administrative tasks.
- Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, faxing documents, and greeting visitors.
- Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
Alorica
11.2017 - 11.2018
- Brought forth a self-motivated attitude.
- Communicated effectively with colleagues and superiors.
- Kept records, calendars, and company information accessible.
- Handled Irate outbound phone calls regarding appliance issues for Samsung.
- Deescalating customer problems regarding appliance
Sales/Tech Support CSR
Asurion
06.2017 - 12.2017
- Remained knowledgeable about company policies and procedures.
- Demonstrated advanced organizational and communication skills.
- Recorded notes and kept accurate workless.
- Brought forth a high-energy and engaging spirit.
- Educated customers on company products and offerings.
- Followed instructions from superiors and took initiative when appropriate.
Education
AAS -
Lone Star College System
09.2017
High School Diploma -
Carver High School
Houston, TX05-2017
Skills
- Ability to Multitask
- Communication
- Adaptability
- Leadership Skills
- Leadership
- Effective Time Management
- Ability to Work Under Pressure
- Fast Learner
- Microsoft Excel
- Computer Skills
- Ability to Work in a Team
- Customer Service
- Microsoft Office
- Communication Skills
- Mediation and Negotiation Skills
- Filing
- Scheduling
- Bookkeeping
Timeline
Pharmacy Technician Trainee/Technician
Walgreens
10.2023 - 04.2025
Administrative Assistant
Jackson Trucking
01.2022 - 09.2023
Security Supervisor
Securitas Security Services USA
01.2021 - 02.2022
Debt collector ?CSR
FMA Alliance
02.2020 - 12.2021
Administrative Assistant
Cypress Creek Behavioral Hospital
01.2018 - 12.2019
Customer Service Representative
Alorica
11.2017 - 11.2018
Sales/Tech Support CSR
Asurion
06.2017 - 12.2017
AAS -
Lone Star College System
High School Diploma -
Carver High School
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