LaVonne D Nazario
Round Lake,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I possess strong verbal and personal communication skills and excel in leadership and team-member roles alike. Very determined individual with the ability to work in high pressure situations while getting the job done efficiently and accurately.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dovenmuehle Mortgage, Inc
07.2021 - 02.2023
- Account management
- Answering up to 50-65 calls per day
- Onboard and train new CSR's
- Promoted superior experience by addressing customer concerns, demonstrating, empathy, and resolving problems swiftly.
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development.
- Presented new ideas/projects for improved workflow and automation enhancements
- Task each department with the appropriate research requests or inquiries that cannot be handled by telephone
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Patient Care Advocate
AllianceRx Walgreens Prime
10.2019 - 04.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Developed rapport to create safe and trusting environment for care.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Facilitated communication between hospital departments.
- Measured effectiveness with team and implemented recommendations for long-term improvements.
- Resolved problems with communication and billing to foster seamless services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Services Representative
Enova Financial
05.2013 - 04.2019
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Maintained and managed customer files and databases.
- Delivered prompt service to prioritize customer needs.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
Education
High School Diploma -
Zion-Benton Township High School
Zion, IL09.2009
Skills
- Quality Assurance Controls
- Call Center Operations
- Efficient Data Entry
- Clerical Support
- Microsoft Office
- Customer Service and Assistance
- Attention to Detail
- Effective communication
- Account management
- Creative problem solving
Timeline
Customer Service Representative
Dovenmuehle Mortgage, Inc
07.2021 - 02.2023
Patient Care Advocate
AllianceRx Walgreens Prime
10.2019 - 04.2021
Customer Services Representative
Enova Financial
05.2013 - 04.2019
High School Diploma -
Zion-Benton Township High School
Similar Profiles
Jamie CampbellJamie Campbell
Customer Service Representative at Dovenmuehle Mortgage, IncCustomer Service Representative at Dovenmuehle Mortgage, Inc
Michael ClementeMichael Clemente
Document Processor at Dovenmuehle Mortgage CompanyDocument Processor at Dovenmuehle Mortgage Company
Chletta NicholsonChletta Nicholson
Customer Service Representative III at Dovenmuehle Mortgage, Inc.Customer Service Representative III at Dovenmuehle Mortgage, Inc.
Paul YoungPaul Young
Customer Service Parts Professional at Oreilly Auto PartsCustomer Service Parts Professional at Oreilly Auto Parts
Jesus GarciaJesus Garcia
Auto Mechanic at Mexico Mufflers and BreaksAuto Mechanic at Mexico Mufflers and Breaks