Lavonnie Kalina
Fort Worth,TX
Summary
Customer Service Sales offering a positive attitude and flexible schedule. Works well independently or with others as a team.
Excellent communication and customer service skills.
Customer Service professional focused on greeting all customers in a friendly, welcoming manner.
Call Center Representative versed in customer support in high call volume environments.
Superior computer skills and telephone etiquette.
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Qualified Customer Service Agent with 6 years in fast-paced customer service and call center environments.
Personable and professional under pressure.
Excellent communicator great with excelling at customer satisfaction and retention.
Overview
9
9
years of professional experience
Work History
Customer Service Sales Representative/Remote
Kealani Health
Fort Worth, TX
08.2021 - Current
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Followed up with customers after completed sales to assess satisfaction.
- Obtained referrals with existing clients to generate new business, boosting overall sales.
- Delivered superior customer service to retain existing customers and attract future customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
Customer Service Sales Representative
Arsdat Inc
Carlsbad, California
05.2018 - 03.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Kept on top of changes to store products and promotions to maintain strong sales
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Answered product questions with up-to-date knowledge of sales and store promotions
- Provided exceptional services to ensure pleasant shopping experiences
- Resolved problems, improved operations and provided exceptional client support
- Increased customer satisfaction by resolving customer issues
- Maintained excellent attendance record, consistently arriving to work on time
Support Customer Service Position
BaronHR
San Diego, California, United States
10.2011 - 03.2018
- Consistently provided friendly customer service
- Promptly and empathetically handled customers concerns and complaints
- Demonstrated integrity and honesty while interacting with customers, team members and managers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built loyal clientele through friendly interactions and consistent appreciation
Education
Associate of Arts - Marketing
San Diego Mesa College
7250 Mesa College Drive. Skills
- Customer-oriented
- Quick learner
- Friendly and helpful
- Fast and efficient service worker
- Skilled upseller
- Organized multi-tasker
- Accustomed to shift work
- Dedicated team payer
- Creative problem solver
Additional Information
- "Lavonnie Kalina's outstanding client focus has led our Kealani Health
- To outperform others and surpass annual profit goals - Jessica Davis
Timeline
Customer Service Sales Representative/Remote
Kealani Health
08.2021 - Current
Customer Service Sales Representative
Arsdat Inc
05.2018 - 03.2020
Support Customer Service Position
BaronHR
10.2011 - 03.2018
Associate of Arts - Marketing
San Diego Mesa College
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