La’Vonshia Jackson
St Louis,MO
Summary
I am skilled in vital signs monitoring and providing emotional support, ensuring high-quality patient care. I am interested in seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Level 1 Med Adie position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Level 1 Medication Aide
Cedarhurst Assisted Living And Memory Care
01.2023 - 12.2024
- Ensured regulatory compliance in the storage, handling, transportation, preparation and disposal of medications according to established guidelines.
- Safeguarded patient privacy by maintaining strict confidentiality of medical information and records.
- Enhanced patient comfort by providing compassionate care and monitoring for potential side effects.
- Streamlined workflow processes by coordinating with pharmacy staff on prescription refills and deliveries to ensure consistent access to needed medications for all patients.
Home Health Caregiver
The Key
08.2023 - 05.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Followed nutritional plans to prepare optimal meals.
- Assisted with end-of-life care.
Customer Service Call Center Representative
Concentrix
12.2013 - 04.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
- Assisted in streamlining processes within the department for improved efficiency and effectiveness of customer support operations.
- Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
- Supported colleagues with handling complex cases and provided insights for better decision-making in challenging situations.
- Improved overall call center performance by sharing best practices, tips, and techniques with peers during team meetings and one-on-one coaching sessions.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Law Enforcement
North Technical High School
Florissant, MO05.2017
Skills
- Vital signs monitoring
- HIPAA Compliance
- Patient confidentiality
- Documentation accuracy
- Medication Reconciliation
- Daily living assistance
- Patient Care
- Patient Observation
- Privacy and confidentiality
- Patient Assessments
- Safety Management
- Medication Administration
- Healthcare regulations
- Emergency Response
- Resident support
- Medical Records Management
- Records Updating
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Vital signs
- Basic Life Support
- Reliability
- Excellent Communication
- Direct Patient Care
- CPR Certification
- Organizational Skills
- Team Collaboration
- Patient-focused care
- Active Listening
- Decision-Making
- Effective Communication
- Calm Under Stress
- Heavy Lifting
- Certified in CPR/AED
- Supporting personal needs
- Relationship Building
- Patient Care Quality
- Wound Care
- Patient relationship building
- Emotional Support
- Electronic Charting
- Meal Preparation
Certification
CPR Certification
Certified Medication Aide
Food Handler
Languages
English
Full Professional
Timeline
Home Health Caregiver
The Key
08.2023 - 05.2024
Level 1 Medication Aide
Cedarhurst Assisted Living And Memory Care
01.2023 - 12.2024
Customer Service Call Center Representative
Concentrix
12.2013 - 04.2015
Law Enforcement
North Technical High School