La’Vonshia Jackson
St Louis,MO
Summary
I am skilled in vital signs monitoring and providing emotional support, ensuring high-quality patient care. I am interested in seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Level 1 Med Adie position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Level 1 Medication Aide
Cedarhurst Assisted Living And Memory Care
St.Charles,MO
01.2023 - 12.2024
- Ensured regulatory compliance in the storage, handling, transportation, preparation and disposal of medications according to established guidelines.
- Safeguarded patient privacy by maintaining strict confidentiality of medical information and records.
- Enhanced patient comfort by providing compassionate care and monitoring for potential side effects.
- Streamlined workflow processes by coordinating with pharmacy staff on prescription refills and deliveries to ensure consistent access to needed medications for all patients.
Home Health Caregiver
The Key
12101 Woodcrest Executive Dr , St. Louis, MO
08.2023 - 05.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Followed nutritional plans to prepare optimal meals.
- Assisted with end-of-life care.
Customer Service Call Center Representative
Concentrix
Shopping Center, 41 Village Square Dr, Hazelwood,
12.2013 - 04.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
- Assisted in streamlining processes within the department for improved efficiency and effectiveness of customer support operations.
- Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
- Supported colleagues with handling complex cases and provided insights for better decision-making in challenging situations.
- Improved overall call center performance by sharing best practices, tips, and techniques with peers during team meetings and one-on-one coaching sessions.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Law Enforcement
North Technical High School
Florissant, MO05.2017
Skills
- Vital signs monitoring
- HIPAA Compliance
- Patient confidentiality
- Documentation accuracy
- Medication Reconciliation
- Daily living assistance
- Patient Care
- Patient Observation
- Privacy and confidentiality
- Patient Assessments
- Safety Management
- Medication Administration
- Healthcare regulations
- Emergency Response
- Resident support
- Medical Records Management
- Records Updating
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Vital signs
- Basic Life Support
- Reliability
- Excellent Communication
- Direct Patient Care
- CPR Certification
- Organizational Skills
- Team Collaboration
- Patient-focused care
- Active Listening
- Decision-Making
- Effective Communication
- Calm Under Stress
- Heavy Lifting
- Certified in CPR/AED
- Supporting personal needs
- Relationship Building
- Patient Care Quality
- Wound Care
- Patient relationship building
- Emotional Support
- Electronic Charting
- Meal Preparation
Certification
CPR Certification
Certified Medication Aide
Food Handler
Languages
English
Full Professional
Timeline
Home Health Caregiver
The Key
08.2023 - 05.2024
Level 1 Medication Aide
Cedarhurst Assisted Living And Memory Care
01.2023 - 12.2024
Customer Service Call Center Representative
Concentrix
12.2013 - 04.2015
Law Enforcement
North Technical High School