Lavonta Walkes
Montclair,NJ
Summary
Diligent nursing professional assistant with demonstrated success in emergency patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment.
Overview
7
7
years of professional experience
Work History
Emergency, Unit Associate
Atlantic Health System
10.2007
- Provides administrative, technical, and clerical support to nursing and physician staff
- Coordinates patient care and logistics across multiple hospitals and facilities
- Processes patient applications and compliance forms, as required by state and hospital regulations
- Executes critical data entry in patients' records, including doctor orders, procedure notes, and medication lists
- Respond to over 50 incoming calls and transfer to appropriate departments, as needed
- Directly contacts physicians related to patient care, including gathering of information from old medical records
- Telephonically communicates to other hospitals to arrange patient care transfer/airlifts for specific care
- Acting as point of contact among executives, employees, patients and other external partners
- Manage information flow in timely and accurate manner
- Screen and direct phone calls and distribute correspondence
- Organized and maintained office filing system
- Maintained confidentiality of patient records
- Followed established protocols for professional handling of emergency situations
- Dispatched and coordinated emergency services teams according to high-priority calls
- Assessed emergency requests and made quick judgment calls to determine appropriate action
Assistant Office Manager
Family Health Center
10.2004 - 01.2007
- Supports company operations by maintaining office systems and supervising staff
- Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions
- Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records
- Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Established and implemented office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments
- Increased operational requirements by scheduling and assigning employees, following up on work results
- Keeps management informed by reviewing and analyzing special reports, summarizing information, identifying trends
- Maintains office staff by recruiting, selecting, orienting, and training employees
- Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.
Intake Worker
Planned Parenthood
01.2000 - 10.2004
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered over 60 phone calls and provided new clients with required paperwork to initiate service.
- Entered referrals into appropriate system based on type of referral obtained.
- Enhanced office productivity by handling high volume of callers per day.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts
- Assessed clients' needs and determined eligibility for intake services
- Answered phone calls and provided new clients with required paperwork to initiate service
- Maintained accurate, up-to-date client records for reliable reference and communications
Education
Bachelor of Arts - Psychology
Thomas Edison University
Trenton, NJ08.2023
Associate of Science - Social Services
Essex County College
Newark, NJ05.2021
Skills
- Record Preparation
- Complaint Resolution
- Data Entry
- Proficient in Microsoft Office (Access, Excel, PowerPoint, and Word
- Records Management
- Policy Implementation
Timeline
Emergency, Unit Associate
Atlantic Health System
10.2007
Assistant Office Manager
Family Health Center
10.2004 - 01.2007
Intake Worker
Planned Parenthood
01.2000 - 10.2004
Bachelor of Arts - Psychology
Thomas Edison University
Associate of Science - Social Services
Essex County College
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