Genean Ferguson
Sacramento,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Accomplished Flight Attendant offering over 8 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Flight Attendant
Southwest Airlines
03.2015 - Current
- Followed safety, passenger and supply pre-flight checklists.
- Dealt with mechanical and passenger emergencies according to standards.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Kept cabin neat, clean and professional in appearance.
- Directed junior team members in proper duties and company regulations.
- Restocked and organized food, beverage and passenger items inventory.
- Helped guests locate seats and stow luggage in appropriate locations.
- Answered clients' questions and promptly addressed concerns.
- Enforced lost and found procedures whenever missing items were located.
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Manage 143 passengers or more on each flight.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service
Realtor
EXP Realty Of California
10.2019 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Compared recently sold area properties to determine competitive market prices.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Reviewed market research data and changed sales plans accordingly.
Patient Care Secretary
Vitas Innovative Hospice Care
05.2013 - 01.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and prepared weekly team meetings for Hospice Aides, Nurses, and Doctors every week. Provided Doctors and Nurses with updated Medication lists and Month Plan of Care for each and every patient
- Maintained files and documentation for 100+ patients. Updated Medication lists and Plan of Care for each and every patient.
- Tracked patient documentation in Microsoft Excel
Loan Officer
Golden One Credit Union
05.2005 - 06.2010
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Utilized risk management strategies to attain high loan approval rates.
- Advised clients on mortgage, education and personal loans.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Developed and implemented marketing campaigns to attract new customers.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Negotiated loan terms and conditions with customers to secure best deal.
- Proactively identified solutions for customers experiencing credit issues.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Monitored pipelines to track and log status of loans.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
- Helped college students obtain financial aid through loan programs.
Education
Associate of Arts - Organizational Communications
Cosumnes River College
Sacramento, CA12.2012
Skills
- Company culture and values
- Public interaction
- FAA regulations
- Administrative tasks
- Conflict mediation
- Critical thinking
- Multitasking
- Team management
- Safety Procedures
- Company Policy Adherence
Accomplishments
- Received the Employee of the Month award for June 2015 for handling high-pressure situations with poise and compassion.
Certification
- First aid and AED certifications
- California Real Estate License - 2019 to current
Timeline
Realtor
EXP Realty Of California
10.2019 - Current
Flight Attendant
Southwest Airlines
03.2015 - Current
Patient Care Secretary
Vitas Innovative Hospice Care
05.2013 - 01.2015
Loan Officer
Golden One Credit Union
05.2005 - 06.2010
Associate of Arts - Organizational Communications
Cosumnes River College