LaVonte Saunders
Customer Service
Norfolk,VA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Enrollment Technician
Blue Cross and Blue Shield
11.2024 - Current
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Streamline enrollment processes, ensuring accuracy and compliance. Analyze data trends to optimize workflow efficiency and enhance member experience.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Examine each claim submission verifying claim and system accuracy as well as liability, validate customer understanding of information and resolve issues based on applicable policies and procedures.
Commercial Janitorial Cleaner
Tidewater Community College - Norfolk Campus
09.2023 - Current
- Demonstrated flexibility by adapting to changing priorities and adjusting work schedules as needed for special events or emergency situations.
- Optimized workflow efficiency by strategically organizing tasks based on priority and time constraints without sacrificing quality results.
- Streamlined operations by developing effective cleaning routines tailored specifically for each area within the facility.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
Solutions Call Center Representative
US Tech Solutions
08.2024 - 10.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Data Analyst
Insight Global
09.2023 - 02.2024
- Analyze healthcare data to identify trends and optimize patient care processes. Develop insightful reports for decision-making.
- Check members account for any discrepancies with data from Excel spreadsheets.
- Data supporting management and research literacy.
- Able to work effectively by collaborating or independently in a team environment.
Technical Support Representative
US Tech Solutions
03.2023 - 09.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Healthcare Customer Service Representative
AppleOne Employment Agency
08.2021 - 12.2022
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Education
High School Diploma -
Oscar Smith High School
Chesapeake, Virginia 05.2001 -
Skills
Maintenance and repairs
Problem-solving
Customer service
Equipment maintenance
Deep cleaning expertise
Restroom maintenance
Sanitization techniques
Strong work ethic
Timeline
Enrollment Technician
Blue Cross and Blue Shield
11.2024 - Current
Solutions Call Center Representative
US Tech Solutions
08.2024 - 10.2024
Commercial Janitorial Cleaner
Tidewater Community College - Norfolk Campus
09.2023 - Current
Data Analyst
Insight Global
09.2023 - 02.2024
Technical Support Representative
US Tech Solutions
03.2023 - 09.2023
Healthcare Customer Service Representative
AppleOne Employment Agency
08.2021 - 12.2022
High School Diploma -
Oscar Smith High School
05.2001 -