LaVonte Smith
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Product Analyst
PennyMac Financial Services
01.2022 - 11.2023
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Optimized core processes to improve business performance and operational agility.
- Contributed to creation and implementation of technical requirements and specifications to establish common foundation for application development.
Life Insurance Consultant
North American Senior Benefits
12.2020 - 01.2022
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Conducted regular reviews of operations and identified areas for improvement.
Lead Retail Sales Consultant
U.S Cellular
02.2018 - 03.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Motor Transport Operator
U.S Army Reserves
12.2011 - 06.2018
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Reported defects, damage and accidents to proper personnel.
Associate Team Lead
State Farm
01.2017 - 02.2018
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Education
MBA w/conc in Business Analytics -
Southern New Hampshire University
08.2024
B.S in Business Administration -
Southern New Hampshire University
01.2022
Skills
- Communication (verbal & nonverbal)
- Presenting Analysis
- Problem Solving
- Data Analysis
- User Stories
- Power BI
- Microsoft Access
- Customer Service
- Jira (writing/grooming stories)
- Requirements Gathering
- Microsoft Office
- Agile
Certification
- American Institute of CPA's - Microsoft Power BI - Use PowerQuery to Transform Your Data, 07/30/2023
- American Institute of CPA's - Microsoft Power BI - Go Beyond Pivot Tables, 07/30/2023
- American Institute of CPA's - Applying Data Analytics to Financial Planning and Analysis, 07/16/2023
- American Institute of CPA's - Intro to Data Analytics, 07/16/2023
- American Institute of CPA's - Applying Data Analytics to Business Performance, 07/16/2023
- American Institute of CPA's - Microsoft Power BI - Applying Data Analytics to Revenue Analysis, 07/16/2023
- American Institute of CPA's - Robotic Process Automation Strategy, 05/21/2023
- American Institute of CPA's - Leading vs Managing, 11/30/2022
Affiliations
- The National Society of Leadership and Success
Timeline
Associate Product Analyst
PennyMac Financial Services
01.2022 - 11.2023
Life Insurance Consultant
North American Senior Benefits
12.2020 - 01.2022
Lead Retail Sales Consultant
U.S Cellular
02.2018 - 03.2020
Associate Team Lead
State Farm
01.2017 - 02.2018
Motor Transport Operator
U.S Army Reserves
12.2011 - 06.2018
MBA w/conc in Business Analytics -
Southern New Hampshire University
B.S in Business Administration -
Southern New Hampshire University