La Voy Golden
Snellville,GA
Summary
Strong collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Safety, Training, & Operations
ConGlobal
08.2023 - Current
- Generated $1.3M in saving through implementing standards, practices, and training programs for operational matters.
- Increased automotive operations revenue to $7M in 2023 vs. $4M in 2022.
- Improved Milpitas AAR Origin Score from 79.2% to 96.22%
- Improved Milpitas AAR Destination Score from 94.52% to 99.29%
- Optimize operational processes using analytics tools to address client-specific metrics.
- Oversee operations and provided corrective feedback to achieve daily and long-term goals.
- Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources.
- Develops & drives terminal strategies through people, systems & processes.
- Oversees all safety audits to ensure compliance with ConGlobal policies & procedures.
- Collaborates with Human Resources to improve employee engagement & retention.
- Maintains knowledge of emerging technologies and trends in operations management.
Regional Operations Manager
CSX
08.2021 - 05.2023
- Named Railway Age Magazine's 2022 “Fast Trackers” "Top 25 Under 40"; awarded to 25 North American railroaders under age 40 who are making asignificant impact at their companies
- Improved regional AAR Audit average scores from 99.33% in to 99.64%
- Improved regional CPU from $1.07 in 2021 to $0.38 2022
- 0.69 improvement
- Managed operating expense budget of $10M
- Created a leadership development program (TDSIU) that taught frontline leadership to employees and contractors
- Cultivated and strengthened lasting OEM relationships using strong issue resolution and dynamic communication skills
- Spearheaded operational procedures and processes to improve efficiency and optimize operations
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and OEMs to assist lower-level employees and maintain excellent customer service
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow
- Interacted well with customers to build connections and nurture relationships
- Traveled to over 4 locations per week to manage each terminal and perform reviews of individual managers and employees
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Terminal Operations Supervisor
CSX Intermodal
02.2016 - 06.2021
- 2019 4th Quarter Professionalism Award Winner
- Improved OSHA rating from 0 YTD vs 2 in 2019 & MSI rating from .069 YTD vs 120 in 2019
- Created and led DVIR project that made equipment readiness trackable and completely paperless and saved $10 million in cost savings
- Coordinated efficient loading of all outbound freight and makes on time releases of outbound trains by directing employees and contractors to reduce amount of unproductive track time
- Determined sufficient staffing levels and established schedules to maximize use of clerical and contract employees
- Ensured all CSX intermodal safety and environmental policies are adhered to by all employees and contractors
- Served as point of contact for customer and commercial team for improved customer service
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Assisted in roll-out of using hostler trucks to verify inbound/outbound tracks which made it possible to reduce clerical staffing/utilize clerical staffing to research dwelling units and get movement plans on them
- Motivated and trained employees to maximize team productivity
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews of staff
- Tracked company equipment, tools and technology to manage inventory
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Manager of Train Operations
CSX Transportation
04.2012 - 02.2016
- Managed for steady improvement in safety of all T&E employees
- Performed safety observations, collected safety performance data, conducted safety, and operating rules classes
- Performed regular efficiency and operational tests, documented performance, and submitted data promptly and accurately
- Improved HFTA from 5 YTD vs 9 in 2013 & TA 10 YTD vs 17 in 2013
- Reviewed performance of T&E employees and identified areas for improvement
- Monitored train crew performance daily; rewarded and disciplined to create desired behavior
- Recruited and developed future leaders through coaching, training, skill enhancement, and performance feedback of subordinate managers
- Communicated service failures and responded to service inquiries
- Finished 2014 budget 2% favorable to plan
- Attended customer meetings as required, developed relationships, and addressed any service-related issues
- Coordinated activities related to derailments and other service disruptions
- Investigated and determined cause to ensure future train accident prevention.
Automated Logistic Specialist
Georgia Army National Guard
04.2006 - 04.2012
- Trained and evaluated staff; provided appropriate feedback regarding performance and training requirements
- Managed staff resource planning, safety coordination training, and logistical operations for maintenance platoon consisting of 30 soldiers
- Managed shop stock of items valued over $1,000,000
- Improved and maintained reconciliation percentage by 42%
- Gathered and disseminated information for status reports for presentation to upper-management staff
- Maintained and managed personnel files for maintenance of 148th Golf Company
- Prepared presentations and represented organization during speaking engagements at local schools to promote strong community relations and represent organization efforts
- Established and maintained stock records and other documents, such as inventory, material control, accounting and supply reports
- Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents
- Simplified and standardized the collection and use of maintenance data
- Raised the quality and accuracy of performance, cost and parts data through improved maintenance management.
Education
Bachelor of Arts - Business Administration
Columbia Southern University
Orange Beach, AL03.2024
Performance Leadership Certification - Performance Leadership
Cornell University
Ithaca, NY05.2023
Executive Leadership Certification - Executive Leadership
Cornell University
Ithaca, NY02.2023
Associate of Applied Science - Business Administration
Columbia Southern University
Orange Beach, AL04.2013
High School Diploma -
Groves High School
Garden City, GA05.2006
Skills
- Improve Performance
- Strategic Planning
- Operations Oversight
- Business Leadership
- Budget Controls
- Develop Policies
- Strategic Vision
- Customer and Vendor Relations
- Lean Six Sigma
- Operations Management
- Rules and Regulations
- Management Training
- Performance Monitoring and Evaluation
Certification
- Black Belt Six Sigma
- CPR/AED Certification (Emergency University)
- RCO/Conductor Certification (FRA/CSX)
Accomplishments
- Named Railway Age Magazine's 2022 “Fast Trackers” "Top 25 Under 40"; a list of 25 North American railroaders under age 40 who are making a significant impact at their companies and in the industry.
- CSX Professionalism Award Winner (2019)
- 200 million in productivity delivered to a Fortune 250 Company
- Dale Carnegie Graduate 2017-Highest Achievement Award
- 2022 SOAR Graduate
Affiliations
- Omega Nu Lambda
- The National Society of Leadership and Success
Timeline
Director of Safety, Training, & Operations
ConGlobal
08.2023 - Current
Regional Operations Manager
CSX
08.2021 - 05.2023
Terminal Operations Supervisor
CSX Intermodal
02.2016 - 06.2021
Manager of Train Operations
CSX Transportation
04.2012 - 02.2016
Automated Logistic Specialist
Georgia Army National Guard
04.2006 - 04.2012
Bachelor of Arts - Business Administration
Columbia Southern University
Performance Leadership Certification - Performance Leadership
Cornell University
Executive Leadership Certification - Executive Leadership
Cornell University
Associate of Applied Science - Business Administration
Columbia Southern University
High School Diploma -
Groves High School
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