Lavoy Lechuga

* Plans and prepares work schedules and assigns employees to specific duties
* Coordinates sales promotion activities and prepares, or directs workers preparing merchandise displays
* Supervises employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, and preparing daily record of transactions
* Ensures compliance of employees with established retail policies and procedures, security, sales, and record keeping procedures and practices
* Manages safety plans and merchandising plans
* Provide customer service
* Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel
* Handles employee dissatisfactions and grievances
* Adherence to federal and local laws, and to all company policies and procedures
* Assistant in maintaining clean and safe work environment
* Perform various paperwork including, schedule writing, employee evaluation, corrective action plans, job postings and product recalls

• Grow sales volume, market share, product distribution, space allocation, and customer service in all assigned accounts
• Take inventory, place orders for future delivery, and sell product inventory to standard
• Sell and execute promotions, solicit placement of equipment, and use point-of-purchase materials to stimulate sales
• Maintain and increase shelf facings, clean shelves, and rotate products
• Provide excellent service to assigned accounts and create and maintain goodwill with all customers (e.g., communication, rapport building, attentiveness to customer needs, etc.)
• Merchandise product sections and build displays to stimulate sales
• Complete required paperwork in an accurate and timely manner
• Comply with operating procedures (e.g., scan-in/scan-out, following designated route, etc.)
• Use handheld device to input/write orders

• Sell brands to maximize brand growth, share growth, brand distribution, and to obtain specific volume objectives.
• Contact key personnel in assigned accounts pre-selling products, promotions, displays, point-of sale material, beverage section revamps, service requirements.
• Develop and implement beverage shelf re-allocations designed to maximize the sales of brands.
• Participate in the installation of revamped beverage sections, displays and placement of POS material according to company merchandising standards.
• Stock and merchandise brands in the allocated beverage section, including racks and secondary displays.
• Assist in the sale, placement, and changing of vendors in chain store accounts; check regularly for proper mechanical operation, cleanliness, selection and product availability.
• Maintain accurate sales records for all assigned accounts, including special reports on promotional activity, competitive sales and space allocations.
• Maintain adequate amounts of back stock in each account to ensure product availability for in-store stocking and merchandising.

• Resolved customer problems by investigating issues, answering questions and building rapport.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw inventory management through cycle counts, audits and shrinkage control.