Mentoring and enhancing youth through Sports in Carteret County, NC
Larry Williams
Health Care Support
216 McDonald Blvd.,NC
Summary
Over 13 years of managerial experience Client focused hardworking with the ability to motivate Capable EVS professional continuously in touch with customers to resolve issues quickly. Successful at guiding strong crews to accomplish daily objectives complete projects on time. Unity Director with over 13 years of successful experience in team building and project completion. Recognized consistently for performance excellence and contributions to success in the service industry.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Unit Director II of EVS
Crothall Healthare EVS/Carteret Health Care CGH
Morehead City , NC
2016.01 - Current
- Maintained and performed safety inspections on equipment and tools.
- Used effective verbal communication skills to instruct and direct crews during shifts, build team consensus and accomplish important project milestones.
- Kept projects on schedule by overseeing work performance and verifying punctual arrival of all crew for required shifts.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving patient experience issues.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Drove operational improvements which resulted in savings and improved profit margins.
- Led EVS team in delivery of high level project, resulting in great customer quality.
- Served customers in a friendly, efficient manner following outlined steps of service.
Assistant Director of EVS
Crothall Healthcare EVS/Forsyth Medical Center NHC
Winston-Salem , NC
2012.11 - 2016.01
- Collaborated with management, team members and fellow Assistant Directors to organize efficient operations and achieve demanding schedule targets.
- Trained and mentored new employees on industry practices and business operations.
- Provided strategic analysis for process validations and robustness.
- Directed work of key managers and associate team members to create cutting-edge hospital support.
- Built and strengthened relationships with vendor representatives in order to maintain consistent supplies.
- Directed implementation of diverse sanitation process with hands-on, collaborative and big-picture leadership style.
- Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
- Lead teams of up to 23 personnel, supervising daily performance as well as training and improvement plans.
Assistant Director II of EVS
Crothall Healthcare EVS/FirstHealth Moore Regional
Pinehurst , NC
2011.04 - 2012.11
- Collaborated with management, team members and fellow Assistant Directors to organize efficient operations and achieve demanding schedule targets.
- Trained and mentored new employees on industry practices and business operations.
- Provided strategic analysis for process validations and robustness.
- Directed work of key managers and associate team members to create cutting-edge hospital support.
- Built and strengthened relationships with vendor representatives in order to maintain consistent supplies.
- Directed implementation of diverse sanitation process with hands-on, collaborative and big-picture leadership style.
- Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
- Lead teams of up to 90 personnel, supervising daily performance as well as training and improvement plans.
Assistant Director II of EVS
Crothall Healthcare EVS/Forsyth Medical Center NHC
Winston-Salem , NC
2009.04 - 2011.04
- Collaborated with management, team members and fellow Assistant Directors to organize efficient operations and achieve demanding schedule targets.
- Trained and mentored new employees on industry practices and business operations.
- Provided strategic analysis for process validations and robustness.
- Directed work of key managers and associate team members to create cutting-edge hospital support.
- Built and strengthened relationships with vendor representatives in order to maintain consistent supplies.
- Directed implementation of diverse sanitation process with hands-on, collaborative and big-picture leadership style.
- Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
- Lead teams of up to 23 personnel, supervising daily performance as well as training and improvement plans.
2nd Shift Operations Manager
Crothall Healthcare EVS/Forsyth Medial Center NHC
Winston-Salem , NC
2008.12 - 2009.04
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Regularly checked building to confirm cleaning met code and regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Administrative Employment Specialist
Goodwill Industries of NWNC
Winston-Salem , NC
2007.12 - 2009.07
- Matched clients to open positions based on skills and work requirements.
- Recognized client employment barriers and devised strategies to resolve.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Customer Care Representative
Para-Professional, Charles Hines & Sons
Winston-Salem , NC
2007.04 - 2009.01
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Exceeded quality goal by carefully applying scripts and personal knowledge to address and correct problems.
Education
Bachelor's Degree - Sociology
Winston Salem State University
Winston-Salem, NC 2006.05 - 2009.12
Skills
Troubleshooting skills
undefinedInterests
Volunteering at the YMCA of NWNC
Mentoring and enhancing youth through sports in Winston Salem, NC
Mentoring and enhancing youth through sports in Yadkin County
Timeline
Unit Director II of EVS
Crothall Healthare EVS/Carteret Health Care CGH
2016.01 - Current
Assistant Director of EVS
Crothall Healthcare EVS/Forsyth Medical Center NHC
2012.11 - 2016.01
Assistant Director II of EVS
Crothall Healthcare EVS/FirstHealth Moore Regional
2011.04 - 2012.11
Assistant Director II of EVS
Crothall Healthcare EVS/Forsyth Medical Center NHC
2009.04 - 2011.04
2nd Shift Operations Manager
Crothall Healthcare EVS/Forsyth Medial Center NHC
2008.12 - 2009.04
Administrative Employment Specialist
Goodwill Industries of NWNC
2007.12 - 2009.07
Customer Care Representative
Para-Professional, Charles Hines & Sons
2007.04 - 2009.01
Bachelor's Degree - Sociology
Winston Salem State University
2006.05 - 2009.12
Similar Profiles
Tina BennettTina Bennett
Lead Housekeeping Supervisor at Compass Group Management (EVS-Crothall)Lead Housekeeping Supervisor at Compass Group Management (EVS-Crothall)
Abigail Miranda-JimenezAbigail Miranda-Jimenez
EVS at Carteret Health CareEVS at Carteret Health Care
Amanda PratherAmanda Prather
CNA at Carteret Health CareCNA at Carteret Health Care