Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lawale Naganngo

Bronx ,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Advocate Counselor

Bronx Arena HS
New York , NY
08.2022 - Current
  • Provided socio-emotional support to students on a daily basis and during difficult times.
  • Promoted cultural sensitivity when working with diverse populations of students.
  • Maintained accurate records of all services provided to students.
  • Counseled students on issues related to self-esteem, peer pressure, bullying, and substance abuse.
  • Provided crisis intervention services when needed.
  • Actively listened to clients without judgment or criticism.
  • Created an environment conducive to open dialogue between students.
  • Collaborated with other professionals to ensure the best outcomes for students.

Cook/ Server/Lead Barista

La Parisienne Cafe
New York, NY
12.2017 - Current
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Ordered supplies as needed for the kitchen.
  • Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
  • Managed inventory levels by ordering products based on projected needs while maintaining cost-effective practices.
  • Developed effective relationships with customers through friendly interactions and excellent product knowledge.
  • Utilized POS system to receive and process customer payments.
  • Prepared and served hot or cold beverages.
  • Demonstrated techniques on using multiple beverage machines with new team members.

Server

Laduree
New York, NY
06.2016 - 07.2017
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Cook Shift Leader

Tartinery
New York, NY
06.2014 - 08.2016
  • Ensured kitchen staff followed health and safety regulations.
  • Resolved customer complaints in a timely manner.
  • Trained new cooks on proper food handling techniques.
  • Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
  • Reviewed food orders to verify accuracy before they were sent out.
  • Organized the work area for efficient functioning during shifts.
  • Monitored food preparation to ensure quality standards were met.

Education

Bachelor of Science - Sociology

SUNY Potsdam
Potsdam, NY
05-2018

Skills

  • Crisis intervention
  • Counseling techniques
  • Cultural sensitivity
  • Record keeping
  • Collaboration
  • Customer service
  • Data analysis
  • Advocacy strategies
  • Analytical reasoning

Timeline

Advocate Counselor

Bronx Arena HS
08.2022 - Current

Cook/ Server/Lead Barista

La Parisienne Cafe
12.2017 - Current

Server

Laduree
06.2016 - 07.2017

Cook Shift Leader

Tartinery
06.2014 - 08.2016

Bachelor of Science - Sociology

SUNY Potsdam

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