LAWAN HOLLOWAY

Answered 100(avg.) Calls per day exceeding metrics.

Provided prompt support with a professional, friendly, and patient attitude.

Proactively memorized over 55 company products and services.

Completed provider/customer insight reports and inputted over 12,000 units of sensitive data.

Received a 5-star customer satisfaction rating through voice, chat, and email communications.

Answered 150(avg.) Calls per day exceeding individual daily quota.

Utilized CRM software to document customer interactions, issues, and resolutions accurately. Collaborated with other departments to expedite resolutions and enhance the overall customer experience.

Resolved escalated customer issues promptly, ensuring a swift resolution and customer satisfaction.

Answered 150(avg.) Calls per day exceeding individual daily quota.

Diagnose and resolve intricate technical problems related to hardware, software, and network systems.

Analyze and troubleshoot system malfunctions, ensuring timely and accurate resolutions.

Deliver high-quality technical support via various communication channels, including phone, email, and live chat. Assist customers with product-related queries, providing clear instructions and solutions to enhance user experience.