Lawana Reed
Jackson,MI
Summary
A proven leader and effective communicator, adept at enhancing team performance and client satisfaction at DeafLead. We excelled in crisis intervention, showcasing critical thinking and coaching skills. We improved data accuracy by implementing innovative systems at IRS Tax, demonstrating exceptional decision-making and relationship-building abilities. We achieved significant advancements in operational efficiency and quality support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bus Chaperone
Texas School For The Deaf
10.2022 - 10.2024
- It ensured timely pick-up and drop-off of students by communicating with the bus driver regarding route changes or adjustments.
- Our proactive approach involved providing physical assistance during passenger loading and unloading, a measure that promoted safety and significantly reduced delays at each route stop.
- She maintained a clean and sanitary bus by cleaning and removing the trash at the end of each route.
988 VP Crisis-line Counselor
DeafLead
04.2024 - Current
- Enhanced crisis line's reputation in the community by consistently providing high-quality, compassionate support to individuals facing challenges or crises.
- It prevented potential crises from escalating further by promptly identifying warning signs from callers' descriptions and implementing appropriate intervention strategies.
- Documented all interactions with callers accurately, maintaining thorough records for reporting purposes.
- Mentored new Crisis Line Workers, sharing expertise on effective communication strategies and de-escalation techniques during high-pressure interactions with callers.
Office Clerk III
IRS Tax
04.2022 - 09.2022
- We have provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- It has reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Uniquely provided clerical support, addressing routine and your requirements.
- It has reduced manual input errors by implementing automated data entry systems where possible.
- Eli>e entered data into various computer systems accurately using Microsoft Office Suite.
- We verified the accuracy of data entered into the system to produce error-free reports.
- Maintained composure in stressful situations and provided helpful and kind guest services for fantastic customer satisfaction.
Direct Support Professional
National Children's Center
12.2018 - 12.2020
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Data Entry Clerk
Coleman Data Solutions
03.2015 - 03.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Associate of Arts - Administrative Assistant
Salem Community College
Penns Grove, NJ12.2008
High School Diploma -
Jackson High School
Jackson, MI06.1991
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Coaching and Mentoring
- Client Relationship Building
Certification
- Certification of Life Coaching
- Certification of Mental Health Awareness
- Certification of Mindfulness
Languages
English
Professional Working
Timeline
988 VP Crisis-line Counselor
DeafLead
04.2024 - Current
Bus Chaperone
Texas School For The Deaf
10.2022 - 10.2024
Office Clerk III
IRS Tax
04.2022 - 09.2022
Direct Support Professional
National Children's Center
12.2018 - 12.2020
Data Entry Clerk
Coleman Data Solutions
03.2015 - 03.2018
Associate of Arts - Administrative Assistant
Salem Community College
High School Diploma -
Jackson High School
- Certification of Life Coaching
- Certification of Mental Health Awareness
- Certification of Mindfulness
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