Lawana Smith
Las Vegas,NV
Summary
Hotel housekeeping employee with over 15 years of experience in providing excellent housekeeping services in hotel settings. Seeking to bring my expertise and high-performance standards into a managerial housekeeping role. Certified Executive Housekeeper.
Overview
17
17
years of professional experience
Work History
Housekeeping Floor Supervisor
The Strat Hotel Casino
02.2024 - 04.2025
- Improved cleanliness standards by implementing efficient housekeeping procedures and practices.
- Implemented quality control measures for maintaining exceptional room presentation, elevating the guest experience.
- Coordinated with maintenance teams for swift resolution of any repair or maintenance issues affecting guest rooms or common areas.
- Contributed to the development and execution of departmental goals, ensuring alignment with overall hotel objectives.
Bus Driver
Paratransit
07.2022 - 06.2023
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Housekeeper
The Venetian Hotel and Casino
09.2008 - 05.2022
- Maintains cleanliness of hotel rooms, hallways, linen rooms, and storage/employee areas in the hotel as directed by the Housekeeping Team leader and/or Supervisor.
- Makes beds according to standards.
- Dust, and clean windows/mirrors.
- Vacuum and clean carpeted areas and behind furniture.
- Cleans bathrooms including floors, sinks, toilets, and bathtubs.
- Supplies rooms with all amenities and linens.
- Assures that every room is set up according to standards.
- Cleans and maintains his/her workstation, including stocking workstation with chemicals, sheets, pillowcases, towels and all amenities.
- Fills out daily housekeeping logs.
- Enters proper code via telephone, to update checkout ready status for rooms when directed to do so.
- Turns in all lost and found items to ensure proper logging.
- Greets all guests throughout shift with the proper salutation and pleasant expression.
- Maintains and cleans all equipment used throughout the course of a shift.
- Follows all necessary safety procedures including Bloodborne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling.
- Adheres to departmental and company policies.
- Performs all other related and compatible duties as assigned.
Education
General Education -
San Bernardino High School
San Bernardino, CASkills
- Floor Supervisor
- Hospitality
- Customer Service
- Hotel Experience
- Writing Skills
- Custodial Experience
- Computer Literacy
- Familiarity with Radio Frequency (RF) equipment
- Valid driver's license
- Certified Executive Housekeeper
Timeline
Housekeeping Floor Supervisor
The Strat Hotel Casino
02.2024 - 04.2025
Bus Driver
Paratransit
07.2022 - 06.2023
Housekeeper
The Venetian Hotel and Casino
09.2008 - 05.2022
General Education -
San Bernardino High School
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