Lawanaka Fleeting
Montgomery,AL
Summary
Driven professional with a proven track record in sales development and customer relationship building, honed across roles at Alorica and other leading companies. Excelled in promotional support and upselling, boosting sales by notable percentages. Skilled in both relationship selling and efficient order processing, consistently enhancing customer satisfaction and operational efficiency. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Rainbow Clothing Store
02.2024 - 06.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Alorica
01.2023 - 02.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded proactively and positively to rapid change.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Sales & Stocking Associate
Walmart
09.2023 - 01.2024
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Performed inventory control, such as counting, and stocking merchandise.
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Set up advertising displays and arranged merchandise on counters and tables to promote sales, boosting sales [Number]%.
Housekeeping Room Attendant
Rennaisance Marriot Hotel Downtown
02.2022 - 12.2022
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Customer Service Representative
ASK Telemarketing
04.2021 - 12.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Sidney Lanier High School
Montgomery, AL05.2020
Skills
- Promotional support
- Customer Needs Assessment
- Sales Development
- Order Processing
- Product Sales
- Upselling
- Payment Processing
- Relationship selling
- Cleaning techniques
- Relationship Building
- Stocking and Receiving
- Sales Training
- Retail Store Operations
- Merchandising understanding
- Fitting room maintenance
- Problem-solving skills
- Sales expertise
Timeline
Sales Associate
Rainbow Clothing Store
02.2024 - 06.2024
Sales & Stocking Associate
Walmart
09.2023 - 01.2024
Customer Service Representative
Alorica
01.2023 - 02.2024
Housekeeping Room Attendant
Rennaisance Marriot Hotel Downtown
02.2022 - 12.2022
Customer Service Representative
ASK Telemarketing
04.2021 - 12.2021
High School Diploma -
Sidney Lanier High School