LaWanda Becton
Summary
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Interstate Hotels and Resorts
09.2017 - 02.2019
- Collaborated with General Manager and sales team to develop department budgets and establish revenue targets resulting in a 15% increase in overall sales
- Established performance evaluations metrics and conducted regular performance reviews leading to a 20% improvement in employee performance
- Created a new audit accounting system that significantly reduced the number of errors within the 1st year of implementation
Assistant General Manager
Courtyard Marriott Greensboro Airport
06.2016 - 09.2017
- Collaborated with along with executing demands of the operations of the hotel for multiple departments
- Engaged and inspired the operations team in their daily duties as well as oversea all technical and manual operations
- Established high performance with accounts payable maintaining under 30-day payables
Assistant General Manager
Courtyard Marriott Riverfront Park
06.2009 - 06.2016
- Developed and executed comprehensive training programs, resulting in an increase in employee productivity within 1st 6 months
- Monitored and evaluated the performance of front desk staff, providing individual coaching sessions that resulted in a 50% improvement in their ability to effectively communicate promotions to customers
- Implemented stress management techniques for the team during peak seasons resulting in reducing employee burnout
Medical Biller and Collections
McGladrey and Pullen, LLC
10.2007 - 06.2009
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Accounts Receivable Payment Analyst
Carolina East Medical Center
01.2000 - 11.2007
- Conducts root cause analysis on unpaid balances for cash and insurance accounts
- Ensuring the department goal to balance, code and post all incoming payments to the rightful account
- Conducting full account audits/Monthly invoicing
- Knowledgeable of HMO, PPO, (some CPT and ICD coding)
- Responsible for reconciling the administration of grants and contracts to posting procedures
Education
AAS Coding And Billing - Transcription, EMR
Craven Community College
New Bern, N.C.05.2025
AAS Biblical Studies - Theological Studies
North Carolina Technical Seminary
Raleigh, N.C.05.2025
Skills
- Accounts Receivable & Payable
- Project Management and SalesForce
- Operations management - Inventory and budgeting
- Customer relationship management (CRM)
- Employee relations - Team building
- Budget control - P & L management
- Human resources onboarding/record maintaining
- BLS Certification
- Food safety and sanitation - TIPS training
- Facility operations city and state requirements
- Training and development for brand standards
- Microsoft Office, 10-key, multi-line phone
- Operations - Preventive Maintenance
US Navy Veteran Honorable
Veteran Advocate
Timeline
Assistant General Manager
Interstate Hotels and Resorts
09.2017 - 02.2019
Assistant General Manager
Courtyard Marriott Greensboro Airport
06.2016 - 09.2017
Assistant General Manager
Courtyard Marriott Riverfront Park
06.2009 - 06.2016
Medical Biller and Collections
McGladrey and Pullen, LLC
10.2007 - 06.2009
Accounts Receivable Payment Analyst
Carolina East Medical Center
01.2000 - 11.2007
AAS Coding And Billing - Transcription, EMR
Craven Community College
AAS Biblical Studies - Theological Studies
North Carolina Technical Seminary
Similar Profiles
John NelleyJohn Nelley
Central Director, Revenue Management at Omni Hotels & Resorts Corporate OfficeCentral Director, Revenue Management at Omni Hotels & Resorts Corporate Office
TIMOTHY GALLIONETIMOTHY GALLIONE
Executive Chef at Butcher And Bull/Marriott HotelsExecutive Chef at Butcher And Bull/Marriott Hotels
Nadia BortaNadia Borta
Area Assistant Director of Sales at Shamin HotelsArea Assistant Director of Sales at Shamin Hotels
Joseph StevensonJoseph Stevenson
Assistant General Manager at TGI FridaysAssistant General Manager at TGI Fridays
Faida MuriithiFaida Muriithi
Assistant General Manager at Tommy HilfigerAssistant General Manager at Tommy Hilfiger