LaWanda Brown
Hampton,United States
Summary
Personable and organized individual with strong aptitude for managing administrative tasks and providing exceptional patient support. Knowledgeable in medical terminology and patient scheduling systems, with proficiency in data entry and appointment coordination. Dedicated to improving patient experiences and streamlining office operations for optimal efficiency.
Overview
4
4
years of professional experience
Work History
Lead Medical Support Assistant
Veterans Administration Medical Center
03.2022 - Current
- Coordinated patient scheduling and follow-up appointments to enhance care continuity.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Trained new staff on office procedures and patient interaction protocols.
- Streamlined patient intake processes, reducing wait times and improving service delivery.
- Collaborated with healthcare providers to facilitate effective communication regarding patient needs.
- Assisted in the implementation of quality improvement initiatives, enhancing operational efficiency.
- Monitored inventory levels of medical supplies, ensuring availability for patient care activities.
- Served as a key resource for new employees by providing comprehensive orientation training on department procedures and expectations.
- Enhanced interdepartmental collaboration through facilitating regular team meetings, allowing for more effective care planning and resource allocation strategies.
- Optimized clinic operations during peak hours through effective time management strategies tailored specifically for high-volume periods.
- Reduced administrative errors through meticulous attention to detail in documentation management processes.
- Enhanced team productivity by proficiently delegating tasks and coordinating daily operations.
- Improved patient satisfaction by providing efficient and timely support to medical professionals.
- Streamlined appointment scheduling process for better patient experience and reduced wait times.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oversaw daily operations ensuring compliance with military protocols and regulations.
- Developed training programs to enhance team performance and operational readiness.
- Implemented process improvements resulting in increased efficiency across multiple departments.
- Coordinated logistics for resource allocation, optimizing supply chain management practices.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Provided compassionate customer service, addressing patient concerns and fostering positive relationships between patients and healthcare providers.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
Education
Bachelor of Science - Health Services Administration
Hampton University
Hampton, VA05-1992
Skills
- Critical thinking
- HIPAA compliance
- Staff training and development
- Insurance verification
- Healthcare administration
- Medical terminology proficiency
- Scheduling management
- Customer service
- Reliable team player
- Patient-focused care
- Compassionate
Timeline
Lead Medical Support Assistant
Veterans Administration Medical Center
03.2022 - Current
Bachelor of Science - Health Services Administration
Hampton University
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