Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lawanda Carter

Knoxville,TN
Lawanda Carter

Summary

Dynamic leader with a proven track record at Kroger, enhancing customer satisfaction and team productivity through effective communication and complex problem-solving. Skilled in staff management and performance optimization, I excel in fostering customer relationships and driving sales growth, ensuring operations remain within budget for maximum profitability.

Overview

11
years of professional experience

Work History

Kroger

Deli Back up Manager
05.2014 - Current

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

Rich's Vocational High School
Chicago Illinois

05.1996

Skills

  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Customer service
  • Sales techniques
  • Performance management
  • Customer relationship management (CRM)
  • Relationship building
  • Goal setting
  • Staff management
  • Task delegation
  • Negotiation
  • Product management

Timeline

Deli Back up Manager

Kroger
05.2014 - Current

Rich's Vocational High School

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Lawanda Carter