Lawanda Clay
Walls,MS
Summary
Dynamic professional with a proven track record as a Guest Service Representative, excelling in problem-solving and teamwork. Also, a highly communicative professional with more than 20 years of expertise as an Adult Basic Education Instructor who provided loyalty through personalized service and developed comprehensive assessments to foster student success and engagement.
Overview
23
23
years of professional experience
Work History
Guest Service Representative
Landers Center
03.2023 - Current
- Enhanced security measures, ensuring safe environment for guests and staff.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled customer complaints to satisfy and retain guests.
Adult Basic Education Instructor
Coahoma Community College
02.2003 - 07.2025
- Developed comprehensive assessments aligned with instructional goals, allowing for accurate evaluation of student progress.
- Contributed to higher retention rates through personalized tutoring sessions and close monitoring of at-risk students.
- Enhanced program effectiveness by participating in professional development opportunities and staying current on best practices in adult education.
- Fostered a positive classroom environment by establishing strong rapport with students and maintaining open lines of communication with parents.
- Improved overall class performance by consistently providing clear instructions, timely feedback, and one-on-one support.
- Served as a mentor for new instructors, sharing expertise and guidance on effective teaching strategies for adult basic education classrooms.
- Enhanced student comprehension by utilizing various teaching methods and tailoring instruction to individual learning styles.
- Established solid relationships with local community organizations, working together to create relevant learning experiences for adult learners.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Conducted skills assessments to uncover performance gaps.
- Facilitated traditional, online and hands-on training for over 20 students to promote effective, tailored learning.
- Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Developed detailed daily lesson plans for activities.
- Attended community and campus events.
Education
Master of Science - Educational Leadership And Management
Belhaven University
Jackson, Mississippi, MS12-2020
Certificate of Human Resources - Human Resources Management
Belhaven University
Jackson, Mississippi, MS08-2020
BBA - Business Administration
Delta State University
Cleveland, Mississippi, MS05-2001
Skills
- Effective classroom management
- Organizational proficiency
- Engaging instruction
- Virtual instruction
- Curriculum development
- Skilled in digital tools and technologies
Timeline
Guest Service Representative
Landers Center
03.2023 - Current
Adult Basic Education Instructor
Coahoma Community College
02.2003 - 07.2025
Master of Science - Educational Leadership And Management
Belhaven University
Certificate of Human Resources - Human Resources Management
Belhaven University
BBA - Business Administration
Delta State University