Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lawanda Cummings

Lawanda Cummings

Tampa

Summary

Professional Assistant Store Manager with [10+] years' experience in training and managing staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations. Goal-driven Assistant Store Manager with [10+]-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings. Detailed Assistant Store Manager well-known for creating eye-catching merchandise displays which boosted revenue for the location. Reliable and dedicated with excellent interpersonal skills. Seeking new position with business in [retail] sector.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Branch Leader

Amscot Financial Inc.
06.2018 - Current
  • ~Assist the District Leader in Implementing ways to attract sales and great customer service
  • ~Track the progress of weekly, monthly, and annual sales
  • ~Monitor and maintain store inventory
  • ~Coordinate daily customer services operation ( Sales process, orders and payment, cash deposits and receive cash armored trucks)
  • ~operate cash register
  • ~Open and close the store
  • ~Make weekly schedules
  • ~Manager a branch with ten associates
  • Boosted customer satisfaction with proactive communication, timely issue resolution, and personalized service.
  • Promoted a positive work environment by addressing employee concerns promptly and fostering open lines of communication between staff members at all levels of the organization.
  • Mentored employees towards professional development by creating tailored career plans based on individual goals aligned with organizational objectives.
  • Maximized branch profitability with a focus on revenue growth, cost control, and risk management.
  • Evaluated employee performance fairly using a comprehensive appraisal system that took into account individual contributions as well as team dynamics.
  • Collaborated with other branches to share best practices and drive consistent performance across the organization.
  • Maintained friendly and professional customer interactions.

Assistant Store Manager

Wal Mart Stores Inc
06.2007 - 06.2018
  • ~Assist the store manager in planning and implementing strategies to attract customer and sales
  • ~Coordinate daily customer services operation (sales process, orders and payment, cash deposits and receive cash armored trucks)
  • ~Track the progress of weekly,monthly,guarterly and annual Sales
  • ~Evaluate employee performance and identity hiring and training needs
  • ~Monitor retail operating costs,budgets and resources
  • ~Communicate with associates and customers and evaluate their needs
  • ~Handle complaints
  • ~Act as an store representativ and set an example for the staff

Assistant Store Manager

Kash n Karry
07.1995 - 09.2007
  • ~Handle complaints from customer
  • ~Makes sure all employees adhere to company policys and guidelines
  • ~Evaluate employee and Performance and identity hiring and training needs

Education

High School Diploma -

Hillsborough High School
Tampa, FL
01.1995

Skills

  • Verbal and written communication
  • Cash handling accuracy
  • Employee scheduling
  • Positive outlook
  • Team Leadership
  • Inventory control
  • Inventory control procedures
  • Flexible schedule
  • Payment processing
  • Organized
  • Strong communication skills
  • Employee training
  • Banking and financial services background

Certification

  • Food Certified
  • Certified Notary

Timeline

Branch Leader

Amscot Financial Inc.
06.2018 - Current

Assistant Store Manager

Wal Mart Stores Inc
06.2007 - 06.2018

Assistant Store Manager

Kash n Karry
07.1995 - 09.2007

High School Diploma -

Hillsborough High School

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