Lawanda FosterJones
Chicago,IL
Summary
Dynamic professional with a proven track record at Amazon, excelling in optimizing workflows and enhancing team flexibility. Skilled in Amazon analytics and adept at fostering strong relationships through effective communication. Committed to delivering high-quality results while adapting to changing priorities and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Amazon Flex
Amazon
10.2023 - Current
- Optimized kitchen workflow by cross-training in multiple stations, increasing flexibility within the team during busy periods.
- Navigated individual needs and supported intern development with flexibility in planning.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Demonstrated flexibility in adapting to different work environments, including heavy industrial settings and remote job sites.
- Demonstrated flexibility in accommodating last-minute changes to menus or guest numbers while still delivering high-quality results.
- Demonstrated flexibility by adapting to shifting priorities and taking on new responsibilities as needed to maintain a high level of support for the department.
- Demonstrated flexibility in scheduling availability, ensuring adequate staff coverage during peak hours and special events.
Caregiver, Special Needs
Golden Years Companion Care
03.2022 - Current
- Assisted individuals with daily living activities, ensuring comfort and safety.
- Developed personalized care plans based on individual needs and preferences.
- Supported recreational activities to enhance social engagement and well-being.
- Collaborated with healthcare professionals to monitor progress and adapt care strategies.
- Employed effective communication techniques to build trust with clients.
- Maintained a clean and organized environment to promote health standards.
- Attended training sessions to improve caregiving skills and knowledge of special needs requirements.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
Driver
Uber
12.2021 - 10.2024
- Navigated routes efficiently to maximize passenger satisfaction and minimize wait times.
- Ensured vehicle cleanliness and maintenance for optimal safety and performance.
- Assisted passengers with loading and unloading luggage, providing exceptional customer service.
- Adapted to varying traffic conditions while maintaining punctuality for passenger pickups.
- Monitored ride requests using mobile application to optimize ride acceptance rates.
- Provided feedback on app functionality to enhance user experience and operational efficiency.
- Resolved conflicts with passengers professionally, ensuring a positive experience in challenging situations.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Shopper
Amazon Fresh
04.2022 - 03.2024
- Selected and packed customer orders accurately and efficiently.
- Assisted in maintaining inventory levels through regular stock checks.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to optimize workflow and improve order processing speed.
Education
Psychology
Colorado Technical University
Colorado Springs, COSkills
- Amazon API gateway mastery
- Flexible spending account management
- Amazon analytics
- Flexible wrist movement
- Flexible work hours
- Flexible hours
- Flexible strategic thinking
- Schedule flexibility
Timeline
Amazon Flex
Amazon
10.2023 - Current
Shopper
Amazon Fresh
04.2022 - 03.2024
Caregiver, Special Needs
Golden Years Companion Care
03.2022 - Current
Driver
Uber
12.2021 - 10.2024
Psychology
Colorado Technical University