Lawanda Isaac
Tallmadge,Ohio
Summary
Dynamic individual with hands-on experience in multiple areas of nursing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hospice Registered Nurse Case Manager
Affinity Care of Ohio
08.2023 - 02.2024
- Provided in home and facility care to terminally ill patients and their families
- Collaborated with a multidisciplinary team to ensure the highest patient comfort and quality of life was maintained throughout the natural disease progression
- Efficiently managed caseloads while adhering to regulatory guidelines ensuring compliance with Medicare conditions of participation.
- Contributed to the development of organizational policies and procedures, ensuring that best practices were upheld in patient care delivery.
- Cultivated a positive team culture through role modeling, active listening, and open communication with peers and supervisors.
- Developed effective relationships with community partners to connect patients with beneficial resources and support systems.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Managed caseloads of 18-22 patients
- Served as a liaison and educator between patients, families, and healthcare providers to ensure seamless delivery of hospice services.
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
PUBLIC HEALTH NURSING PRACTICUM
THE CLEVELAND CLINIC
08.2021 - 10.2021
- Practicum site was within an OB/GYN office in which many of the patients came from a community which suffered high infant mortality and morbidity rates
- Participated in development and management of programs that aimed to reduce infant and maternal morbidity and mortality rates
- Assisted with planning appropriate strategies to address economical and racial disparities that impacted practicum sites county and surrounding communities
- Coordinated with other program managers within organization to find viable solutions
- Participated in financial planning meetings.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Collaborated with senior management on new initiatives to build confidence.
NURSE LACTATION COUNSELOR
Cleveland Clinic (HillCrest Hospital)
05.2020 - 06.2021
- Provide lactation support and instruction to antepartum and postpartum mothers and their families both in-patient and out-patient
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Mentored and educated new staff, coworkers, and residents on lactation safe lactation policies and procedures
- Conducted evaluations on quality and policy issues
- Provided comprehensive plans and detailed assessments for concerns noted during care
- Developed policies and procedures for a community health breastfeeding support group
- Directed and facilitated breastfeeding support group sessions.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
Dyad Case Manager
Cape Fear Valley Medical Center
08.2019 - 12.2019
- Comprehensively plan for services, in conjunction with the Advanced Practice Provider and Physician, for a targeted population
- Carried out activities related to utilization review, discharge planning, care coordination and referral to other levels of care
- Collaborated with the physician, advanced practice providers, interdisciplinary team, and other members of the Case Management team to facilitate clinical guidelines and achievement of desired treatment outcomes in a timely and cost-effective manner
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Adhered to the patient experience initiatives while serving as a champion for customer service.
- Conducted thorough assessments of client's situation, identifying issues, goals, and necessary interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Perinatal Nurse Educator
Cleveland Clinic
07.2018 - 05.2019
- Facilitate perinatal and parenting classes of 8-28 expecting women, men, and their families
- Instruction includes topics from pregnancy, labor and deliver, postpartum care, newborn care, and lactation
- Assessed training needs of class and appropriately present and tailor training program.
- Participated in quality improvement initiatives aimed at enhancing the level of care provided to perinatal patients.
- Supported new mothers experiencing postpartum depression by providing resources, referrals, and empathetic listening.
- Assisted physicians during labor and delivery procedures, ensuring optimal outcomes for both mother and baby.
- Continuously updated knowledge on the latest advancements in perinatal nursing through professional development courses and relevant literature reviews.
- Provided emotional support to patients dealing with pregnancy complications or loss, offering resources and empathy during difficult times.
- Facilitated early identification of potential health issues in newborns through the education of mothers and their support systems.
- Enhanced mother-baby bonding by providing education on breastfeeding techniques and infant care.
- Educated expectant parents on prenatal health, addressing questions related to nutrition, exercise, and mental wellbeing.
Nurse Consultant
Citra Health Solutions
02.2017 - 01.2018
- Practice computer assisted expert nursing through inbound and outbound telephone contacts with patients of physicians, hospitals, insurers, employers or other sponsors/providers
- Asses, triage, and advise patients/callers who present with symptom-based problems or general health questions
- Facilitated referrals and collaborate with primary providers, specialists, healthcare facilities, and community resources as appropriate
- Assists patients/callers to improve their health status via participation in client-sponsored disease management programs as well
- Provided support to Medical Service Representatives through clinical monitoring, oversight and immediate availability for clinical issues that arise during coordination of client medical communications.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision making.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Ensured compliance with established clinical guidelines during telephonic assessments, promoting best practice standards throughout the organization.
- Reduced emergency room visits by effectively assessing and prioritizing patient needs over the phone.
Clinical staff nurse
Womack Army medical center (joel clinic)
04.2016 - 02.2017
- Manage a team of 4-8 providers and 8-16 nurses in order to deliver and improve holistic care through collaborative strategies
- Skillfully managed crises situations involving aggressive behavior or medical emergencies by applying appropriate de-escalation techniques or initiating lifesaving interventions as needed.
- Directed the proper flow of patient care
- Increased patient satisfaction through timely response to concerns, empathetic listening, and thoughtful explanations of medical procedures.
- Contributed to positive clinical environment through active participation in staff meetings, committee work, and ongoing professional education opportunities.
- Collaborated with interdisciplinary teams to develop holistic care plans that addressed patients'' physical, emotional, social, and spiritual needs.
- Responsible and accountable for the delivery of quality nursing care to a culturally diverse veteran, retired, active duty, and dependent patient population
- Coordinated care for a panel of patients throughout the continuum of care
- Use innovative telecommunication technologies to enhance care coordination and the maintenance of HEDIS measures, and to proactively manage chronic diseases to prevent health care crisis
- Provide nursing care by developing appropriate coordinated plans of care, effective treatment plans, educate patients and families, monitor, evaluate, and triage patients in a variety of methods to include the use of telecommunication technology and arrange for changes in type of care as needed
- Maintain confidentiality of electronic, written, and verbal patient and employee information
- Enhanced continuity of care by maintaining detailed records of patient interactions, treatment plans, and progress towards identified goals.
- Provided high-quality patient care by utilizing advanced clinical skills in assessment, diagnosis, and treatment planning.
- Promoted patient safety by consistently adhering to infection control protocols and advocating for best practices within the interdisciplinary team.
- Educated patients on disease management strategies, self-care techniques, and available community resources to promote lasting wellness beyond clinic visit.
Registered Nurse, Maternal-child Unit
Womack Army Medical Center
11.2014 - 04.2016
- Provided comprehensive and culturally-sensitive care to newborns, ante partum/postpartum mothers, and families
- Assessed and managed the care of 10-16 patients per shifts.
- Utilized critical thinking skills to prioritize nursing interventions based on patient's acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students and newly hired nurses providing valuable experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with wounds.
- Managed high risk patients with conditions such as hypo/hyperglycemia, psychiatric diagnoses, preeclampsia, eclampsia, septic, and hemorrhage
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Coordinated patient care with providers and community resources
- Performed charge nurse duties
- Facilitated successful breastfeeding experiences by providing guidance, support, and education to new mothers struggling with latching or milk supply issues.
- Educated patients and support persons on newborn care, breastfeeding techniques, and postpartum self-care practices.
- Conducted Postpartum educational classes for postpartum patients and their partners.
- Provided comprehensive written assessments and recommendations based on the clinical review of quality of care concerns and complaints.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Pediatric Intensive Care Unit Registered Nurse
cape fear valley medical center
02.2013 - 11.2014
- Implemented safe total nursing care to critically ill patients
- Participates in the preoperative preparation and post-operative care of patients
- Initiate, maintain, and monitor pharmacologically sedated and intubated patients
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Operated, monitored, and managed a variety of medical equipment to include but is not limited to pain management, wound care, IV therapy, intracranial pressure monitors/drains, ventilators, tracheotomy care, colostomy and urinary drainage devices, gastro-intestinal tubes, and a variety of drainage devices.
- Utilized critical thinking skills to prioritize nursing interventions based on patient's acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Provided support for patient's families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
Home Health Registered Nurse Case Manager
Home Instead Senior Care Home
11.2010 - 07.2012
- Instruct and certify new caregivers on responsibilities and duties of a personal care provider
- Monitor and evaluate personal caregivers via home supervisory visits
- Participate in community service events.
- Streamlined documentation processes to ensure accuracy and timely completion of required paperwork.
- Utilized evidence-based practice guidelines when administering medications or performing treatments/procedures ensuring optimal safety and efficacy.
- Maximized staff efficiency by delegating tasks appropriately based on skill level and workload considerations.
- Enhanced overall quality of life for patients suffering from chronic illnesses using a holistic approach that addressed physical, emotional, psychological, social wellbeing.
- Contributed to organizational goals by actively participating in performance improvement initiatives related to home health nursing practice.
- Ensured regulatory compliance by adhering to federal, state, and agency guidelines in all aspects of home health nursing practice.
- Enhanced patient satisfaction by establishing trust and rapport through empathetic communication and active listening.
- Collaborated with interdisciplinary team members for comprehensive patient assessments, resulting in tailored care strategies.
- Served as an advocate for patient rights, ensuring their needs were met while respecting their preferences and values.
- Reduced hospital readmissions by providing thorough patient education.
- Prevented complications by promptly identifying potential issues and taking appropriate action to address them.
- Improved patient outcomes by implementing personalized care plans and closely monitoring progress.
- Promoted patient self-management through health coaching and motivational interviewing techniques.
- Maintained high-quality care standards by participating in ongoing professional development activities.
- Provided physical assessments, medication, and chronic disease management to home health patients.
Pediatric Staff Nurse
Cape Fear Valley Medical Center
11.2010 - 07.2011
- Implemented safe total nursing care through team nursing process covering 6-9 high acuity medical surgical patients per shift
- Cultivated rapport with patients and caregivers, utilizing proactive communication with parents and children.
- Identified common pediatric and adolescent illnesses to plan and implement interventions and management.
- Administered medications accurately and promptly, ensuring the safety and well-being of pediatric patients.
- Participates in the preoperative preparation and post-operative care of patients
- Performed and documented head to toe assessments while continuously monitoring for changes
- Provided educational support to patients and families.
- Delegated, instructed, and supervised LPNs and Nurse Aides in the proper care of clients
- Precept and train new hired nursing staff
- Maintains and monitors a variety of medical equipment.
- Managed complex cases involving multiple coexisting conditions while tailoring care plan accordingly.
- Collaborated closely with multidisciplinary teams to develop individualized care plans for optimal patient outcomes.
Orthopedic and neuro surgery staff nurse
Cape Fear Valley medical center
07.2009 - 11.2010
- Implemented safe total nursing care through team nursing process covering 5-9 high acuity pediatric medical-surgical patients per shift
- Monitored and managed care of the patients with a variety of acute and chronic illnesses and disorders
- Skillfully act as a member of the multi-disciplinary team
- Participated in the preoperative preparation and post-operative care of patients
- Performed and documented head to toe assessments while continuously monitoring for changes
- Coordinate services, treatments, and consultations
- Provide pre-procedural, post procedural, admission, and discharge teaching
- Delegated, instructed, and supervised LPNs and Nurse Aides in the proper care of clients
- Precept and train new hired nursing staff
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
Education
Master of Science in Nursing with an emphasis in Public Health -
Grand Canyon University
10.2021
Bachelor of Science in Nursing -
Fayetteville State University
12.2013
Associate of Science in Nursing -
Fayetteville Technical Community College
05.2009
Skills
Compassionate Care
Advanced care planning
Patient and Family Education
Clinical Documentation
Family Support
Care Coordination
Maternal health
Breastfeeding support
Newborn care
Lactation Education
Team Collaboration
Certification
- North Carolina Compact Nursing License
- California Nursing License
- International Board Certified Lactation Consultant
- Cardiopulmonary Resuscitation Provider
- Ohio Nursing License
- Commander’s Award for Civilian Service
- Neonatal Resuscitation Provider
Timeline
Hospice Registered Nurse Case Manager
Affinity Care of Ohio
08.2023 - 02.2024
PUBLIC HEALTH NURSING PRACTICUM
THE CLEVELAND CLINIC
08.2021 - 10.2021
NURSE LACTATION COUNSELOR
Cleveland Clinic (HillCrest Hospital)
05.2020 - 06.2021
Dyad Case Manager
Cape Fear Valley Medical Center
08.2019 - 12.2019
Perinatal Nurse Educator
Cleveland Clinic
07.2018 - 05.2019
Nurse Consultant
Citra Health Solutions
02.2017 - 01.2018
Clinical staff nurse
Womack Army medical center (joel clinic)
04.2016 - 02.2017
Registered Nurse, Maternal-child Unit
Womack Army Medical Center
11.2014 - 04.2016
Pediatric Intensive Care Unit Registered Nurse
cape fear valley medical center
02.2013 - 11.2014
Home Health Registered Nurse Case Manager
Home Instead Senior Care Home
11.2010 - 07.2012
Pediatric Staff Nurse
Cape Fear Valley Medical Center
11.2010 - 07.2011
Orthopedic and neuro surgery staff nurse
Cape Fear Valley medical center
07.2009 - 11.2010
Master of Science in Nursing with an emphasis in Public Health -
Grand Canyon University
Bachelor of Science in Nursing -
Fayetteville State University
Associate of Science in Nursing -
Fayetteville Technical Community College
- North Carolina Compact Nursing License
- California Nursing License
- International Board Certified Lactation Consultant
- Cardiopulmonary Resuscitation Provider
- Ohio Nursing License
- Commander’s Award for Civilian Service
- Neonatal Resuscitation Provider
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