LaWanda Jiggetts
Richmond,VA
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP)
Diversity Training and Support Center
08.2023 - Current
- Provide direct care to those who have intellectual and developmental disabilities.
- Maintained clean, safe, and well-organized patient environment.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Developed strong relationships with clients, promoting trust and effective communication in care delivery.
- Implemented care plans, ensuring tailored services aligned with clients' needs and preferences.
- Provided individualized support to clients, fostering independence and enhancing daily living skills.
Store Team Leader
GPM Investments
11.2022 - 08.2023
- Monitoring the staff's performance, delegating tasks, and ensuring that the team provides the best customer service by responding to the customers' inquiries and concerns, and resolving their complaints. Also, take the role of acting Manager when she has a day off.
- Cashier/Customer Service
- Interviewed, trained, and coached a 5-member team to achieve company and store goals.
Cashier/Customer Service
Walmart
11.2021 - 11.2022
- Processing payments through electronic payment systems such as Diners Club, Discover Card, MasterCard, Visa Card, American Express Card, or electronic funds transfers (EFT) such as Direct Deposit or Electronic Funds Transfer (EFT)
- Managed cash drawer, ensuring accurate balance and adherence to company policies.
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service best practices.
Personal Care Attendant
Consumer Direct Care Network
02.2020 - 03.2022
- Assists resident with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
- Allows and encourages resident to do as much of their own care as possible.
- Serves meals to resident in the dining room or apartments and may assist in preparing meals following preplanned menus.
- Encourages client to eat a proper diet and take adequate fluids while respecting the resident's right to free choice and records and reports changes in clients eating habits to the employer.
- Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas.
- Assist with prescribed exercises when the client and the aide have been instructed by the appropriate health professional
- Maintain clean home for client.
- Doing laundry for client.
Driver/trainer
VAN GO of RICHMOND INC
08.2014 - 02.2020
- Transporting clients to a from their destination while following all safety rules and guidelines.
- Trained other employees on company policies and also on how to correctly transport clients.
- Use customer service skills while communicating with clients, caregivers, and staff.
- Conducted a total of 100 miles transporting clients to and from their destinations while adhering to all safety rules and guidelines.
Trained other employees on company policies, as well as the proper methods for transporting clients.
Utilized customer service skills to effectively communicate with clients, caregivers, and staff.
Conducted a total of 100 miles of training with each driver of training with each driver.
Housekeeper
Golds Gym
11.2013 - 07.2014
- Thoroughly clean facility according to company policies and guidelines.
- Supervisor
- Conducted regular inspections to identify maintenance issues, coordinating repairs with management promptly.
- Developed and executed inventory management strategies for cleaning supplies, reducing costs efficiently.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
Supervisor
Service Management Systems
11.2010 - 07.2013
- Thoroughly inspect the facility for cleanliness
- Answer all housekeeping calls on the radio
- Thoroughly clean the assigned facility
- Assist the facility manager in scheduling and inventory
- Assign tasks to employees
- Train employees on job assignments and safety.
- Evaluated performance metrics to identify areas for improvement and development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on operational procedures and best practices.
Executive Assistant
Healthy Heart Plus
04.2010 - 08.2010
- Answered phone calls and directed calls to appropriate parties or take messages.
- Performed general office duties, such as ordering supplies, maintaining records management database systems
- Filed and retrieved documents, records, and reports to make changes to donor information.
- Labeled and package products for shipments
- Conducted research, compiled data, and prepared papers for and presentation.
Secretary
The Bright and Morning Star Church
11.2006 - 08.2010
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- File and retrieve documents, records, and reports
- Compose, type, and distribute meeting notes, routine correspondence, and reports
- Open read, route, and distribute incoming mail and other material and answer routine letters.
Youth Sunday school
Bright Morning Star Pentecostal Church
06.1997 - 11.2006
- Prepared lesson plans for to youth ages four to twelve
- Provided instruction to the youth weekly.
- Consulted with parents and Pastor regarding the progress and needs of children
Education
Certificate - CPR/ AED/ First Aid / BLS Certification
National CPR Foundation
Virginia07-2025
Medication Management Certification -
Dominion Health Education Center
01.2023
Highschool Diploma -
Louisa County High School
Mineral, VA01.1997
Skills
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Time management
- Certified in CPR/AED
Accomplishments
- Supervised team of 10 to 15 staff members
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
American Heart Association CPR and First Aid Certification 2023
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Direct Support Professional (DSP)
Diversity Training and Support Center
08.2023 - Current
Store Team Leader
GPM Investments
11.2022 - 08.2023
Cashier/Customer Service
Walmart
11.2021 - 11.2022
Personal Care Attendant
Consumer Direct Care Network
02.2020 - 03.2022
Driver/trainer
VAN GO of RICHMOND INC
08.2014 - 02.2020
Housekeeper
Golds Gym
11.2013 - 07.2014
Supervisor
Service Management Systems
11.2010 - 07.2013
Executive Assistant
Healthy Heart Plus
04.2010 - 08.2010
Secretary
The Bright and Morning Star Church
11.2006 - 08.2010
Youth Sunday school
Bright Morning Star Pentecostal Church
06.1997 - 11.2006
Certificate - CPR/ AED/ First Aid / BLS Certification
National CPR Foundation
Medication Management Certification -
Dominion Health Education Center
Highschool Diploma -
Louisa County High School
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