Summary
Overview
Work History
Education
Skills
Timeline
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LaWanda Johnson

Chesapeake,VA

Summary

  • Performance-oriented Sales Leader offering exceptional record of achievement over 14-year career.
  • Forward-thinking sales leader with an exceptional history of sales achievement. Adept at staying up to date on market, region and sales trends to maximize success. Excellent time management and organizational skills with an orderly and focused mentality.
  • Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Flexible for morning and afternoon schedules

Overview

20
20
years of professional experience

Work History

Direct-sales-representative

Pure Romance
07.2009 - Current
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
  • Achieved aggressive monthly quota of $5,000.00 consistently.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Understood client limitations based on medication or physical disabilities while building healthy bedroom plans.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gathered and distributed educational literature with goals of gaining new clients and educating larger groups on healthy living.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Taught bedroom health education classes for community workers and members of public.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Customer Service Representative

USAA Insurance
09.2006 - 09.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

Verizon Wireless
02.2004 - 02.2006
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

No Degree - Business Marketing

Strayer University
Virginia Beach, VA

High School Diploma -

Princess Anne High School
Virginia Beach, VA
06.2003

Skills

  • Product Sales
  • Contact Management Systems
  • Product Promotion
  • Customer Acquisition
  • Customer Service and Assistance
  • Relationship Development
  • Serve Customers
  • Restock Shelves
  • Trends Monitoring and Forecasting
  • Business Growth and Retention
  • Proposal Development
  • Customer Relationship Management

Timeline

Direct-sales-representative

Pure Romance
07.2009 - Current

Customer Service Representative

USAA Insurance
09.2006 - 09.2010

Customer Service Representative

Verizon Wireless
02.2004 - 02.2006

No Degree - Business Marketing

Strayer University

High School Diploma -

Princess Anne High School

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LaWanda Johnson