Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lawanda Johnson

Lawanda Johnson

Missouri City,TX

Summary

I am seeking a full-time opportunity within your company, where my skills and talents will provide achievements for the company and me. Enclosed is my resume for your review and evaluation. Over the past years, I have been accumulating experience and education that has become valuable for today’s market. My background consists of a variety of functions, many of which include strong customer services, residential real estate, residential property management, construction management, administrative, training, sales, accounting, and other office management skill sets. My diverse skills reflect strong leadership, the ability to work well as a team player, self-discipline, great oral and written communication, organization, and motivational traits. I have also established strong interpersonal skills, used to build teamwork internally and productive working relationships across organizational lines. I have a potent desire to utilize my talents for your company. I welcome the opportunity for a personal interview. Thank you for your interest and prompt response. Sincerely, LAWANDA E. JOHNSON

I am a mid-career level professional, with years of broad-based and progressive experience. I have managed business relations and special projects at various levels. I am result oriented with proven abilities in a diverse range of business including residential real estate and property management; along with mortgage lending including, problem resolution and high levels of confidentiality. I demonstrate continuously, the ability to adapt and quickly learn new skills, and deliver the highest quality of customer service orientation and demeanor.

Overview

14
14
years of professional experience

Work History

Property Manager

American Homes 4 Rent
Houston, TX
05.2019 - Current
  • Collects rents in assigned portfolio with a goal of minimizing evictions and reducing delinquency
  • Acts as a liaison between tenants and the maintenance coordinators to resolve escalated and emergency maintenance issues
  • Delivers timely and applicable responses to tenant inquiries
  • Maximizes retention rate through lease renewals while increasing rental rates from year-to-year
  • Conducts move-out reconciliation; checks for damages; determines what portion of the security deposit will be returned to the tenant in accordance with state laws
  • Drives the profitability of the portfolio assigned through rental growth, lease renewal and expense mitigation of both repair and maintenance and turn costs
  • Handles evictions when a tenant does not pay rent or otherwise breaches the terms of a lease; ensures all properties are within HOA compliance.

Property Manager

Altisource- Real Homes Solutions
Atlanta, GA
11.2017 - 01.2019
  • Establish rental rate estimates by surveying local active rental rates and DOM
  • Perform rent ready inspections once the property is out of unit turn
  • Attract tenants by advertising properties on local MLS and Rently.com
  • Screen applicants and collect required documents needed to qualify
  • Draft Leases
  • Create Realtors invoice commission payments
  • Work very closely with underwriting on lease approvals and lease execution
  • Work very closely with maintenance in regards to move in repairs
  • Perform pre move-in inspections
  • Perform move in walkthrough with tenant
  • Attend sec 8 inspections with the local housing authority
  • Install rently lockboxes
  • Meet with local HOA
  • Upload rent ready, pre move-in, and move in inspection reports along with photos into property ware and VMS system
  • Manage properties daily in Houston and surrounding areas
  • Scrub craigslist weekly to report scam listings by scammers
  • Lease retention
  • Evictions hearing.

Leasing Agent/ Leasing Retention Specialist

Amhurst Holdings LLC-Main Street Renewal LLC
Houston, TX
09.2014 - 07.2017
  • Walk properties to certify repairs have been completed to MS Renewal standards and certification that properties are in rent-ready condition
  • Create Marketing materials
  • Gather all necessary documentation, as outlined in our Best Practices Manual, to screen prospects in RealPage as well as verification of employment and rent
  • Work with approved applicants to prepare the state approved lease and applicable addendum
  • Update PropertyWare with all required information including uploading all documentation as outlined in the Best Practices Manual
  • Work with Section 8 as applicable
  • Conduct property showings
  • Perform move in and move out inspections
  • Collect past due rents owed by delinquent tenants
  • Terminate Leases
  • Leasing retention.

Realtor

RSG- Realty star Group, LLC
Houston, TX
05.2010 - 11.2014
  • Providing excellent customer service for buyers and sellers
  • Counseled customers on market current status for residential and land markets
  • Generated lists of properties that were compatible with buyers’ needs and financial resources
  • Conducting first time homebuyer's seminars along with Broker.

Senior Property Manager

American Homes 4 Rent
Houston, TX
Current
  • Oversees day to day operations of property managers and their assigned portfolios
  • Collections, Evictions, HOA Violations
  • Acts as liaison between tenants and the maintenance coordinators to resolve escalated and emergency maintenance issues
  • Guides team to drive the profitability of the portfolios assigned through rental growth, lease renewal and expense mitigation of both repair and maintenance and turn cost.

Education

B.B.A Business Management -

Western Governors University
08.2021

Associates of Applied Science: Real Estate -

Houston Community College
Houston, TX
01.2014

Houston Community College
Houston, TX
01.2007

Houston Community College
Houston, TX
01.2004

Skills

  • Conflict Resolution
  • Market Research & Analysis
  • Field Operations
  • Rent Collections
  • Manage Portfolio of 731 leased occupied homes
  • HOA
  • 70% to 80% Resident Retention
  • MORF
  • Team Leadership
  • Evictions
  • MS Office Suite
  • Proficient in AS400 (CMS, Robots) Info pro, Docuware & Group wise, Adobe Illustrator
  • 10 key add machine by touch
  • Type 40 wpm
  • Real estate application (Zip forms)
  • Property ware
  • Yardi Voyager
  • Rent café
  • Rent café CRM

Timeline

Senior Property Manager

American Homes 4 Rent
Current

Property Manager

American Homes 4 Rent
05.2019 - Current

Property Manager

Altisource- Real Homes Solutions
11.2017 - 01.2019

Leasing Agent/ Leasing Retention Specialist

Amhurst Holdings LLC-Main Street Renewal LLC
09.2014 - 07.2017

Realtor

RSG- Realty star Group, LLC
05.2010 - 11.2014

B.B.A Business Management -

Western Governors University

Associates of Applied Science: Real Estate -

Houston Community College

Houston Community College

Houston Community College
Lawanda Johnson