LaWanda Jones
San Tan Valley,AZ
Summary
Compassionate Medical Massage Therapist experienced in developing personalized treatment plans and preventative maintenance programs. Skilled in a variety of massage techniques, fostering strong client relationships, and promoting overall wellness through effective client education.
Overview
28
28
years of professional experience
Work History
Medical Massage Therapist
Nu Health N Beauty LLC
Chandler, Arizona
09.2019 - Current
- Assisted in developing preventative maintenance programs for clients with chronic pain or injuries.
- Utilized various massage techniques to relieve pain and promote relaxation effectively.
- Assessed client needs through interviews and physical evaluations before sessions.
- Developed a professional rapport with clients through compassionate listening skills and positive attitude towards their well-being.
- Managed appointment scheduling while balancing customer service demands.
- Educated patients about the benefits of massage therapy for general health promotion.
- Performed therapeutic massages of soft tissues and joints utilizing various techniques such as Swedish, deep tissue, sports, trigger point release, neuromuscular re-education, myofascial release and hydrotherapy.
- Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
- Maintained a clean and safe treatment environment following health regulations.
- Educated clients on self-care techniques and wellness practices for optimal health.
Massage Therapist
Massage Envy Spa
Chandler, Arizona
09.2017 - Current
- Provided therapeutic massages to clients based on individual needs.
- Utilized various massage techniques to address client discomfort and tension.
- Built strong rapport with clients, fostering trust and loyalty in services.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
Technical Support Representative
Western Union
Bridgeton, Missouri
04.1998 - 07.2012
- Provided technical support to customers via phone and online chat.
- Assisted customers in troubleshooting software and hardware issues effectively.
- Educated users on product features and best practices for account management.
- Maintained up-to-date knowledge of company services and industry trends regularly.
- Developed and maintained strong relations with customers to meet quality expectations.
- Ensured compliance with company policies and procedures regarding technical support operations.
Education
Certification - Massage Therapy
Midwest Institute
Bridgeton, MO04-2010
Associate of Science - Network Administration
Sanford Brown College
Bridgeton, MO05-1994
Bachelor of Science - Cyber Security
University of Arizona
Tucson, AZ10-2029
Skills
- Pain assessment
- Massage techniques
- Client education
- Therapeutic interventions
- Treatment planning
- Customer relationship management
- Wellness coaching
- Pediatric massage techniques
- Geriatric massage proficiency
- Lymphatic drainage techniques
- Myofascial release techniques
- Prenatal massage expertise
- Craniosacral therapy
- Reflexology techniques
- Pain management
- Wellness programs
- Spa treatment knowledge
- Range of motion improvement
- Physical power
References
References available upon request.
Timeline
Medical Massage Therapist
Nu Health N Beauty LLC
09.2019 - Current
Massage Therapist
Massage Envy Spa
09.2017 - Current
Technical Support Representative
Western Union
04.1998 - 07.2012
Certification - Massage Therapy
Midwest Institute
Associate of Science - Network Administration
Sanford Brown College
Bachelor of Science - Cyber Security
University of Arizona