Lawanda Keller
Thomasville,AL
Summary
Years of experience in a fast-paced work environment, customer service, and administrative support across various sectors. Proven ability to manage high-volume inquiries and maintain strong client relationships, ensuring customer satisfaction. Certified Medical Administrative Assistant with specialized skills in multitasking, organization, and communication. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Financial Services Representative
World Acceptance Corporation of Alabama
Thomasville, AL
08.2024 - 05.2025
- Prepare and process loan applications.
- Take and process payments.
- Balance assigned cash drawer daily.
- Prepare and complete daily branch bank deposits.
- Call approved and unmade applications to close loans daily.
- Prepare taxes for new and existing customers.
- Built and maintained strong client relationships through regular communication, ensuring high levels of customer satisfaction.
- Managing customer inquiries and resolving issues effectively.
- Ability to multitask and prioritize responsibilities to ensure efficiency.
- Handled inbound customer service calls for a variety of payment inquiries.
- Assisted customers with billing inquiries and resolved payment disputes.
- Managed a high volume of calls and ensured customer satisfaction through effective communication.
- Acted as Branch Manager in the absence of primary Branch Manager.
Substitute Teacher
Kelly Education
Thomasville, AL
02.2023 - 07.2024
- Follow teachers lesson plans and delivered engaging instructions to diverse student populations.
- Maintains daily records including attendance and classroom completion of assignments.
- Encourage development of students in a thoughtful, caring, and professional manner.
- Facilitated classroom discussions to encourage critical thinking and active participation.
- Experience implementing technology in the classroom to enhance student learning and engagement.
- Successfully managed classroom behavior and facilitated positive learning environments.
- Provided one-on-one support to students with special needs.
- Supervised field trips to enhance student learning outside the classroom.
Front Office Receptionist
West Alabama Mental Health Center
Demopolis, AL
03.2016 - 11.2022
- Managed front desk operations and provided excellent customer service in a busy office setting.
- Answered and directed incoming calls, scheduled appointments, greeted visitors, and provided information as needed.
- Maintained office supplies, organized files, and contributed to creating a more efficient work environment.
- Assisted with basic administrative tasks, such as data entry, filing, and scanning documents.
- Collaborated with team members to ensure a smooth workflow and effective communication within the office.
- Demonstrated strong attention to detail and organizational skills in all aspects of office support.
- Maintained a clean and organized work environment, following infection control protocols, and safety guidelines.
- Provided exceptional customer service to consumers and their families, addressing inquiries and concerns in a professional and compassionate manner.
- Coordinated medical appointments and transportation services for consumers.
- I took on the role of acting supervisor in the absence of the primary supervisor.
Childcare Caregiver
Funtastic Tots Daycare Center
Demopolis, AL
07.2010 - 02.2016
- Managed daily activities and exercises for a group of children ages 2-5.
- Assisted with meal preparation, feeding, and hygiene routines for children.
- Maintained a safe and nurturing environment for children in a daycare setting.
- Created and implemented age-appropriate educational activities and crafts.
- Collaborated with a team of caregivers to ensure the well-being of all children.
- Organized and supervised field trips and outings for children.
- Collaborated with parents and colleagues to ensure open communication and support.
- Maintained a safe and nurturing environment for children while promoting social and emotional growth.
Education
Certification-Certified Medical Administrative Assistant (CMAA) - Medical Office Assistant
MedCerts, LLC
Livonia, MI03-2024
High School Diploma -
Demopolis High School
Demopolis, AL12.2000
Skills
- Customer service and communication
- Behavior management and experience with children
- Organizational and time management
- Attention to detail and multi-tasking
- Computer skills and cash handling
Certification
- Substitute Teacher License, 03/01/23, 03/31/28
- NHA-Certified Medical Administrative Assistant, 03/01/24, 03/31/26
Timeline
Financial Services Representative
World Acceptance Corporation of Alabama
08.2024 - 05.2025
Substitute Teacher
Kelly Education
02.2023 - 07.2024
Front Office Receptionist
West Alabama Mental Health Center
03.2016 - 11.2022
Childcare Caregiver
Funtastic Tots Daycare Center
07.2010 - 02.2016
Certification-Certified Medical Administrative Assistant (CMAA) - Medical Office Assistant
MedCerts, LLC
High School Diploma -
Demopolis High School
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